Case Manager 2 - START Emergency Shelter (Hartford)

The Connection • Hartford, CT

12d

About The Position

The Case Manager 2 provides home- and community-based case management services to homeless young adults, ages 18–24, throughout Connecticut through the START program. The program combines short-term rental assistance with intensive case management to support housing stabilization, using trauma-informed care and positive youth development. The Case Manager works with participants to identify goals and resources, exit homelessness, and achieve long-term stability. The caseload varies between 8 and 12 young adults. The role also works with Young Adult Services and START staff to help stabilize and reunite families experiencing complex issues, including substance use, behavioral health matters, and homelessness.

Newly hired employees must attend a mandatory two-day orientation at The Connection’s Roscommon office in Middletown.

Requirements

• Associate’s degree.
• At least 2 years of relevant experience in direct service and case management.
• Valid Connecticut driver’s license.
• Regular and predictable attendance.

Responsibilities

• Provide comprehensive case management services to clients in their homes and communities.
• Conduct intake assessments.
• Assist youth in locating available apartments for rent.
• Partner with youth to develop and implement individual service plans that support progress toward self-sufficiency.
• Coordinate with treatment providers and community resources.
• Provide transportation to clients as needed.
• Develop money-management skills with the caseload.
• Develop employment-readiness skills with the caseload.
• Liaise with landlords and property management staff to support participants’ continued tenancy.
• Complete data entry and documentation.
• Work with START program staff to provide services supporting stabilization and family reunification.

Benefits

• Medical, dental, and vision benefits, plus additional voluntary coverages, with full-time employment.
• 403(b) retirement plan with employer matching contribution.
• Company-paid short- and long-term disability and life insurance with full-time employment.
• Paid vacation, personal, and sick time with full-time employment.
• 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree