Case Management System Analyst

Schneiderman & Sherman, P.C.•Detroit, MI

About The Position

Schneiderman & Sherman, P.C. is seeking a detail-oriented, analytical, and technically skilled Case Management System Analyst to support its technology infrastructure. The role develops, maintains, monitors, and improves integrations between the firm’s CaseAware case management system and external client or vendor platforms. It applies legal industry knowledge through technology enhancements and data analytics. On-the-job training is available. The position is full-time, hourly, averages 40+ hours per week, and typically follows a Monday-through-Friday schedule from 8:30 a.m. to 5:00 p.m. Applicants outside Michigan may apply; U.S. work authorization is required.

Requirements

Ability to interpret technical requirements and translate them into practical business solutions.
Excellent organizational skills and ability to manage multiple projects, priorities, and deadlines.
Strong attention to detail and commitment to accuracy and quality control.
U.S. work authorization is required.

Nice To Haves

1–3+ years of prior experience in foreclosure, creditors’ rights, or a systems analyst position.
Experience with CaseAware or similar legal case management systems.
Experience with SQL, database queries, data validation, or reporting tools.

Responsibilities

Collaborate with internal departments to understand workflow requirements and translate business needs into effective system integration solutions.
Use available data to identify opportunities to automate processes, improve workflows, and reduce manual intervention.
Work with external clients, vendors, and technology partners to coordinate integration development, modifications, and testing.
Document system testing results, identify discrepancies, and coordinate necessary corrections.
Generate and analyze reports to evaluate integration performance and identify potential issues.
Investigate discrepancies, determine root causes, and implement corrective measures.
Establish and maintain quality control practices to support reliable system performance.
Evaluate and prioritize support requests based on urgency, operational impact, and business needs.
Provide stakeholders with timely updates on ticket status, corrective actions, and anticipated resolution.
Perform other tasks and special projects as assigned by supervisors.

Benefits

Competitive pay rates
Paid time off (PTO) and paid holidays
Medical insurance options
Dental insurance options
Health Savings Account (HSA)
Vision insurance plan
Traditional and Roth 401(k) retirement plans
Employer-funded profit-sharing and cash balance retirement plans
Company-paid long-term disability and basic life insurance
Employee Assistance Program, including free mental health and financial counseling services
Company-organized volunteer opportunities
Commitment to work-life balance
Team bonding events, gift raffles, and annual holiday party