Case Management Support Level 3

Amentum•Springfield, VA

12d•$100,000 - $120,000•Onsite

About The Position

Amentum is seeking a Case Management Specialist III to support the National Geospatial-Intelligence Agency (NGA) and Office of Security (SIS) in Springfield, Virginia. The role manages the Case Management Level 2 Team and supports established Personnel Security (PERSEC) programs through case management initiatives, technical expertise, reporting, process improvement, and accurate maintenance of case records and metrics. The specialist ensures timely support for internal and external taskings and monitors case progress against applicable mandates and government requirements. The position also supports government PERSEC teams and SISP leadership by preparing briefings, reports, correspondence, procedures, guidance, and performance metrics. It includes training contractor staff as needed, tracking and prioritizing cases, maintaining databases and shared files, and identifying issues and solutions that affect case completion and program performance. The position requires an active TS/SCI clearance and willingness to undergo a polygraph examination. Compensation is listed as $100,000–$120,000. Benefits include health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; an employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

Requirements

Active TS/SCI clearance and willingness to undergo a polygraph examination.
Bachelor’s degree or equivalent experience in a related field to personnel security.
Seven to ten years of significant personnel security experience in the DoD/IC.
Significant experience with Microsoft Suite.
Attention to detail when applying personnel security case management methodologies.
Demonstrated clear and concise writing skills.
Excellent organizational skills to meet required timelines and Federal Investigative Standards quality standards.

Responsibilities

Manage the Case Management Level 2 Team.
Provide case management support to established PERSEC programs and support timely responses to Personnel Security internal and external taskings, projects, and programs.
Support execution and maintenance of day-to-day NGA PERSEC programs through case management initiatives.
Provide agency-level technical expertise concerning personnel security disciplines and standard operating procedures.
Train case management contractor staff as needed.
Prepare, support, and administer PERSEC case management program briefings as needed.
Prepare, write, and present reports and correspondence as required.
Research, prepare, and maintain security procedures and guidance supporting case management.
Brief SISP leadership and other NGA KCs, as required, on program requirements and regulations related to case management.
Maintain and update databases and files, including PeopleSoft security systems of records, SISP SharePoint pages, and internal SISP file folders, with timely and accurate data entry.
Respond promptly to telephone and email actions, questions, and status inquiries.
Assist in maintaining customer distribution lists for contacting PERSEC about case management.
Bring case management issues to the attention of government Team Leads.
Assist the government PERSEC team in developing recommendations for case management improvement.
Develop process-improvement solutions to improve the NGA PERSEC case management system and reportability to DNI.
Document and provide Weekly Activity Report (WAR) actions using the SISP-designated template and timeline.
Monitor case progress to ensure cases are completed within IRTPA mandates.
Manage case assignment tracking, reporting, and prioritization as specified by the government.
Create DNI Quarterly Metrics reports accurately and deliver them for review at least three business days before the external suspense.
Prepare SISP monthly metrics slides with required information and deliver them to SISP leadership by the seventh business day of the month.
Elevate issues and proposed solutions to SISP leadership when bottlenecks impede metrics; pull metrics reports as requested by government PERSEC teams.
Maintain tracking and status reports in PERSEC Drive shared files, keeping the latest revision in the external folder and historical records in an archive folder.
Maintain metrics slides and reports in PERSEC shared files on COE and SBU, as appropriate.
Ensure case data entry is current and accurate in the PeopleSoft Investigations and Adjudication Modules.
Inspect and document that folders are clearly marked and searchable, following document-mapping criteria provided by the Investigations and Adjudications Branch Chiefs.