Case Management Support Level 3

Amentum•Springfield, VA

1d•$100,000 - $120,000•Onsite

About The Position

Amentum is seeking a Case Management Specialist III to support the National Geospatial-Intelligence Agency (NGA) and Office of Security (SIS) in Springfield, Virginia. The role manages the Case Management Level 2 Team and provides case management support to the established Personnel Security (PERSEC) program. It ensures timely support for internal and external taskings, projects, and programs, and provides agency-level technical expertise on personnel security disciplines and operating procedures. The specialist supports day-to-day PERSEC programs through case management initiatives, trains contractor staff as needed, administers program briefings, prepares reports and correspondence, and maintains security procedures and guidance. The position briefs SISP leadership and other NGA stakeholders on program requirements and regulations, responds to customer inquiries, and works with government PERSEC teams on issues and process improvements. The role also monitors case progress against IRTPA mandates, manages case assignments and prioritization, prepares quarterly DNI metrics and monthly SISP metrics, maintains tracking and status reports, and ensures accurate, current case data in PeopleSoft investigations and adjudication modules. It maintains associated files and shared-drive materials, documents folder organization, and elevates bottlenecks and proposed solutions to leadership.

Requirements

Active TS/SCI clearance and willingness to undergo a polygraph examination.
Bachelor’s degree or equivalent experience in a field related to personnel security.
7–10 years of significant personnel security experience in the DoD or Intelligence Community.
Significant experience with Microsoft Suite.
Attention to detail when applying personnel security case management methodologies.
Demonstrated clear and concise writing skills.
Excellent organizational skills to meet required timelines and Federal Investigative Standards quality standards.

Responsibilities

Manage the Case Management Level 2 Team.
Provide case management support to the established PERSEC program and support day-to-day NGA PERSEC operations through case management initiatives.
Ensure team members provide timely security support for Personnel Security internal and external taskings, projects, and programs.
Provide agency-level technical expertise on personnel security disciplines and standard operating procedures in support of case management.
Train case management contractor staff as needed.
Prepare, support, and administer PERSEC case management program briefings as needed.
Prepare, write, and present reports and correspondence as required.
Research, prepare, and maintain security procedures and guidance in support of case management.
Brief SISP leadership and other NGA KCs on program requirements and regulations as required.
Accurately and promptly maintain and update PeopleSoft security systems of records, SISP SharePoint pages, and internal SISP files.
Respond promptly to telephone and email actions, questions, and status inquiries.
Assist in maintaining customer distribution lists for contacting PERSEC about case management.
Bring case management issues to government Team Leads and assist the government PERSEC team in developing improvement recommendations.
Develop process-improvement solutions for NGA PERSEC case management and reporting to DNI.
Document and provide Weekly Activity Report (WAR) actions using the designated SISP template and timeline.
Monitor case progress to ensure completion within IRTPA mandates.
Manage case assignment tracking, reporting, and prioritization as specified by the government.
Prepare accurate DNI Quarterly Metrics reports for review at least three business days before the external suspense.
Prepare SISP monthly metrics slides with required information and deliver them to SISP leadership by the seventh business day of the month.
Elevate issues and proposed solutions for metric bottlenecks to SISP leadership and pull metrics reports as requested by government PERSEC teams.
Maintain tracking and status reports in PERSEC Drive shared files, keeping the latest revision in the external folder and historical records in an archive folder.
Maintain metrics slides and reports in PERSEC shared files on COE and SBU, as appropriate.
Ensure case data entry is current and accurate in PeopleSoft investigations and adjudication modules.
Inspect and document that folders are clearly marked and searchable according to document-mapping criteria provided by the Investigations and Adjudications Branch Chiefs.