Case Management/Recovery Support

The Link and Option Center, Inc.•South Holland, IL

4d•$0 - $65,000

About The Position

The Case Manager ensures continuity of care for The Link & Option Center, Inc. clients identified as at high risk for psychiatric hospitalization or detainment, or at risk of becoming lost to care. The role monitors clients’ clinical and medical engagement and helps address Social Drivers of Health needs to support stability in the community and minimize institutional care. The Case Manager closely tracks engagement in primary care, psychiatry, and other needed services, and serves as the primary contact for assigned clients. The position manages client engagement across the system of care and helps reduce barriers such as transportation, lack of social support, and limited access to community resources. The Link & Option Center, Inc. is a Joint Commission-accredited outpatient State Certified Community Behavioral Health Clinic serving the far Southside community and the Southland region, with locations in South Holland and Hazel Crest, Illinois. It provides behavioral health services including assessment, psychiatry, therapy, crisis services, case management, and care coordination, with a commitment to culturally competent, person-centered care.

Requirements

Bachelor’s degree in health care administration, business administration, or a related human services field.
Demonstrated knowledge of case management best practices and JCAHO accreditation standards.
Demonstrated knowledge of Illinois Administrative Rules 132 Reimbursement Guide.
High degree of professionalism when dealing with diverse groups, including clients, staff, and others.
Ability to collaborate with internal and external providers.
Ability to accept constructive criticism and feedback from peers and supervisor.
Effective verbal and written communication skills.
Cultural competence, empathy, and ability to interact with and develop rapport with a diversified population.

Responsibilities

Complete Individual Treatment Plans (ITPs).
Conduct well-being checks on clients with risk factors related to mental and physical illness.
Maintain at least monthly contact with assigned clients.
Provide community support to individuals and groups as needed.
Collaborate with internal and external service providers, including psychiatry, primary care, and therapists, to ensure continuity of care.
Assist clients in securing public entitlements such as public aid and SSI.
Respond to crises in a timely manner.
Document client engagement in the TLOC EHR system according to agency policy and procedures.
Collaborate with clients to complete a Wellness Recovery Action Plan (WRAP).
Monitor client progress toward ITP and WRAP goals and objectives.
Track client engagement in treatment and follow up with clients who are poorly engaged.
Complete billing documentation according to TLOC policies and procedures.
Participate in weekly supervision.