Case Management Specialist II (9313)

The Salvation Army•Dallas, TX

About The Position

The Case Management Specialist II interviews and enrolls eligible families in an established life management program and provides comprehensive, structured, long-term case management. The role develops individualized program goals based on each family’s strengths, needs, and circumstances; counsels clients; evaluates their progress; and advocates for services that help them function effectively and achieve stability. The specialist maintains compliance with funding requirements and coordinates with external case management professionals and other service providers. The position provides trauma-informed individual and group support, including clinical group counseling, crisis response, and referrals related to mental health and substance abuse needs. It helps families access income, benefits, educational and supportive services, professional resources, and affordable housing, including support through the transition into housing. The specialist maintains accurate case files, logs, HMIS entries, service statistics, monthly reports, and expenditure records. The role also prepares case presentations for program leadership and, as directed, for coalitions, funding bodies, and case conferences. Work is primarily seated in a shelter environment, with occasional walking, standing, and light lifting; driving is required for off-site meetings and home visits.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Two years of progressively responsible experience providing direct case management social services, including assessing client needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources, or an equivalent combination of training and experience.
Valid state driver’s license.
CPR and First Aid certification, or ability to obtain certification within the established timeframe.
LPC, LCDC, or equivalent license, or eligibility for licensure.
Ability to meet attendance requirements.
Ability to read, write, and communicate effectively in English, both orally and in writing.
Ability to think clearly and quickly while managing a client caseload.
Ability to manage multiple cases effectively and efficiently without becoming frustrated or disorganized.
Ability to perform limited physical effort involving walking, standing, and lifting or carrying light objects weighing less than 25 pounds.

Responsibilities

Interview families, assess their needs, determine eligibility for program enrollment, gather relevant information, and refer applicants elsewhere when they are not eligible.
Develop individualized, comprehensive, long-term program goals for eligible families, explain the goals clearly, and counsel clients on modifying or stopping negative behaviors.
Meet regularly with families to discuss and evaluate progress, feelings, changes, and personal development; document these discussions accurately.
Coordinate with on-site therapeutic services and external case management professionals to address clients’ holistic needs.
Facilitate individual and group discussions, encourage self-awareness and positive progress, and redirect negativity.
Provide trauma-informed clinical group counseling, manage mental health crises, provide supportive services and referrals, and monitor clients’ progress with mental health or substance abuse issues.
Advocate for clients and help them obtain income, benefits, economic supports, professional resources, and services that support psychosocial well-being.
Assist families in locating and securing affordable housing and support their transition into housing.
Refer families to appropriate educational and supportive services in accordance with their program plans.
Receive incident reports and enforce disciplinary actions for violations of house guidelines.
Maintain complete and accurate case records and logs, and enter relevant information into the Homeless Management Information System (HMIS).
Maintain service statistics and prepare accurate monthly statistical reports.
Prepare case presentations for the program manager and/or director and present cases to coalitions, funding bodies, or case conferences as directed.
Record and submit expenditures properly to the program manager.
Maintain compliance with funding requirements.