Case Management Specialist II

THE SALVATION ARMY•Dallas, TX

5d•Onsite

About The Position

The Case Management Specialist II interviews, accepts, and provides comprehensive, long-term, structured case management services to an assigned caseload of clients participating in an established life management program. The role provides trauma-informed clinical group counseling, develops comprehensive program plans and goals, evaluates client progress through mentoring and counseling, and advocates for services that help clients cope with their environments. The specialist works with families to address mental health, substance abuse, housing, income, benefits, education, and other psychosocial needs while ensuring compliance with funding requirements. The position is based at the TX-CPC Social Services Center in Dallas, Texas. Work is primarily seated in a shelter environment, with occasional walking, standing, and carrying light objects. The role includes driving to off-site meetings and home visits and may involve exposure to physical health risks, unsanitary conditions, weather, noise, dust, and dirt.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Two years of progressively responsible experience providing direct case management social services, including assessing client needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources; equivalent combinations of training and experience may also qualify.
Valid state driver’s license.
CPR and First Aid certification, or ability to obtain certification within the established timeframe.
LPC, LCDC, or equivalent license, or eligibility to obtain a license.
Ability to meet attendance requirements.
Ability to read, write, and communicate effectively in English, both orally and in writing.
Ability to think clearly and quickly to maintain control of a client caseload.
Ability to manage multiple cases effectively and efficiently without becoming frustrated or disorganized.

Responsibilities

Establish comprehensive, long-term program goals, typically spanning 6–9 months, for eligible families based on their strengths, decision-making abilities, mental capabilities, addiction history, and family involvement; explain goals clearly and counsel clients on modifying or stopping negative behaviors.
Refer clients to on-site therapeutic services when applicable and coordinate with external case management professionals to address clients’ holistic needs.
Meet regularly with families to discuss and evaluate progress, feelings, impressions, changes, and personal growth; maintain accurate, current records and respond to incident reports and infractions of house guidelines.
Facilitate individual and group discussions, promote progress in clients’ attitudes and motivation, redirect negativity, encourage self-awareness, and provide appropriate support.
Maintain case records and logs for assigned families, ensure their accuracy and completeness, and enter relevant information into the Homeless Management Information System (HMIS).
Maintain statistical records of services, compile monthly statistical reports, and ensure the accuracy and completeness of those records and reports.
Prepare case presentations for the program manager and/or director and present cases to coalitions, funding bodies, or case conferences as directed.
Record expenditures and submit the related records to the program manager.
Provide trauma-informed clinical group counseling addressing the root causes of mental health issues; manage mental health crises; provide supportive services and referrals; and monitor and evaluate client progress.
Interview families, assess their needs, determine eligibility for program enrollment under facility guidelines, gather pertinent information, and refer applicants to other agencies when they are not appropriate for the program.
Assist clients in obtaining and maintaining sustainable income, benefits, economic supports, and professional resources that enhance psychosocial well-being.
Help families locate and secure affordable housing and support their transition into housing.
Refer families to appropriate educational and supportive services at the shelter or other agencies based on their needs and program plans.