Djs Case Management Program Supervisor

State of Maryland•Baltimore City, MD

11d

About The Position

The Case Management Program Supervisor (CMPS) oversees the daily operations of the THRIVE Academy for the Department of Juvenile Services. The position ensures appropriate programming for youth assigned to supervision or collaboration with a Credible Messenger Organization (CMO) for intensive gun violence reduction services through the Youth Engagement and Safety Services (YESS) operation. The CMPS provides direction, coaching, and consultation to Case Management Specialist Supervisors (CMSS) and Case Management Specialists (CMS), and supports quality assurance, CMO compliance, staff performance, and resolution of operational challenges. Serving as a liaison between the Deputy Director and CMSS, the CMPS fosters communication and maintains program integrity by ensuring youth are engaged in community-based programming that promotes youth development and public safety. The position also testifies in court regarding DJS policies and the availability and appropriateness of resources, and offers solutions to daily operational matters. The role may be eligible for a hybrid telework schedule.

Requirements

Bachelor’s degree from an accredited college or university.
Four years of experience providing case management services to emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a community or residential setting.
Candidates appointed to this classification must become fully certified by the Maryland Correctional Training Commission within 90 days of appointment and maintain certification while employed.
A valid Maryland motor vehicle operator’s license is required if assigned duties requiring operation of a motor vehicle.
For mandated positions: U.S. citizenship or resident alien status; at least 21 years of age; successful background check, including fingerprinting and drug testing; oral interview; and physical and psychological examinations.
Employees in this classification are subject to substance abuse testing.
Recruitment is limited to current DJS employees.

Nice To Haves

Experience working in or with the juvenile justice system, juvenile courts, court services, or other youth legal systems.
Experience supervising professional or paraprofessional staff, including assigning work, evaluating performance, providing guidance, and addressing performance or personnel matters.
Experience coordinating services, resources, and case-related activities for court-involved youth across multiple programs, agencies, or service providers, including identifying and addressing barriers to case progression or community reintegration.
Experience interpreting, explaining, and applying laws, rules, regulations, policies, and procedures, and maintaining effective working relationships with courts, government agencies, service providers, community organizations, youth, families, and other stakeholders.

Responsibilities

Collaborate with the CMO to determine the treatment and rehabilitative needs of youth under supervision and coordinate services that support competencies and life-plan goals.
Ensure Treatment Service Plans align with Life Plans and that the CMO responds to youths’ needs with specific learning and behavioral objectives.
Maintain weekly communication among CMSS, CMS, and Life Coaches; oversee compliance with THRIVE contact expectations and emergency-support protocols; and track participant enrollment, engagement, referrals, and progress toward goals.
Manage stakeholder relationships and community outreach in collaboration with the Director of Court Services and Regional Director.
Establish collaborative working relationships across the agency and with court stakeholders, service agencies, and the community to support implementation of the THRIVE Academy.
Provide supervisory oversight and make recommendations regarding staff recruitment, selection, performance evaluations, disciplinary actions, and separations.
Participate in training new staff, ensure staff maintain required MPCTC certification, and provide training and refreshers to staff, court stakeholders, and partners on THRIVE Academy topics.
Support other regions through supervisory oversight, task overflow, collaboration, and other needs as directed.
Ensure statewide-region records are maintained and tracked for data collection and that information is accurate, timely, and useful.
Testify in court concerning DJS policies and resource availability and appropriateness, and offer solutions to operational matters.