Case Management Navigator EMPACT

La Frontera Center•Maricopa, AZ

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The SMI Case Management Navigator provides outreach, engagement, and case management services to consumers. The role includes completing assessments and service plans, implementing services according to each consumer’s individualized service plan (ISP), and communicating and documenting progress toward recovery. The Navigator coordinates care with consumers, families, behavioral health and medical providers, community resources, and other involved parties. The position also includes maintaining clinical records, monitoring service needs and level of care, connecting consumers with resources, and collaborating with the clinical team. Transportation may be provided when appropriate and determined by the clinical team. Direct-service staff must be at least 21 years old.

Requirements

High school diploma or GED required; a bachelor’s degree is preferred.
Education and experience must meet BHT requirements stipulated by ADHS.
At least one year of case management experience in the community behavioral health field.
Experience conducting outreach and engagement with people with serious mental illness and people experiencing homelessness.
Experience with screening, assessment, and service-plan development.
Strong computer skills, including Microsoft Office.
Strong written and oral communication skills.
Ability to work in the community with minimal supervision.
Must have or be eligible to obtain a Fingerprint Clearance Card.
Must be at least 21 years old at time of employment for direct client services.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Professional conduct consistent with ethical practice and agency policies and procedures.
Professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving on agency time or business, a valid Arizona driver license, appropriate liability insurance, and approval for liability coverage through EMPACT-SPC’s liability insurance carrier are required.

Nice To Haves

Bachelor’s degree.
Experience with an Electronic Health Record.

Responsibilities

Provide outreach to members who are not currently engaged in services.
Educate, communicate, and coordinate care with consumers, their families, behavioral health, medical and dental providers, community resources, and other involved parties to help ensure services in the individualized service plan are implemented.
Assist in maintaining, monitoring, and modifying covered behavioral health services.
Conduct brief telephone or in-person interactions to screen and assess a person’s level of care.
Help consumers find resources outside covered services to meet basic needs.
Serve as a point of contact for behavioral health services and support ongoing collaboration, appropriate clinical communication, and coordination of care with families, providers, community resources, and other supports and agencies.
Complete brief assessments and service plans focused on coordination between multiple agencies or continued outreach.
Provide transportation to consumers when appropriate and determined by the clinical team.
Complete case management functions for an assigned caseload, including assessment and service planning.
Collaborate with consumers and their families or significant others to implement effective service plans, explaining clinical options and their advantages and disadvantages to the team.
Maintain comprehensive clinical records, documenting assessments, services, care coordination, discharge planning, and other service-delivery activities.
Continuously evaluate level-of-care determinations and recommend changes to the supervisor.
Follow agency policies, procedures, and standards of care for service delivery.
Assist with Quality Management, Quality Assurance, and Utilization Review.
Perform related duties and participate in agency fundraising activities as requested.