Case Management Navigator EMPACT

La Frontera Center•Phoenix, AZ

About The Position

The Case Management Navigator provides outreach, engagement, and case management services to consumers with serious mental illness (SMI). The role completes assessments and service plans, implements services in accordance with each consumer’s individualized service plan (ISP), and communicates and documents progress toward recovery. The position also coordinates care and connects consumers with behavioral health, medical, dental, and community resources. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role works in the community with minimal supervision and may provide transportation to consumers as appropriate and as determined by the clinical team.

Requirements

High school diploma or GED; a bachelor’s degree is preferred.
Combination of education and experience meeting ADHS BHT requirements.
At least one year of case management experience in the community behavioral health field.
Experience conducting outreach and engagement with people who are seriously mentally ill and with the homeless population.
Experience with screening, assessment, and service-plan development.
Strong computer skills, including Microsoft Office.
Strong written and oral communication skills.
Ability to work in the community with minimal supervision.
Must have, or be eligible to obtain, a Fingerprint Clearance Card.
Must be at least 21 years old at the time of employment for direct client services.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Professional conduct consistent with ethical practice and agency policies and procedures.
Professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
When driving on agency time or business, a valid Arizona driver’s license, appropriate liability insurance, and approval for liability coverage with EMPACT-SPC’s liability insurance carrier are required.

Nice To Haves

Bachelor’s degree.
Experience with an Electronic Health Record.

Responsibilities

Provide outreach to members who are not currently engaged in services.
Educate, communicate, and coordinate care with consumers, their families, behavioral health, medical and dental providers, community resources, and others to ensure services in the individualized service plan are implemented.
Assist in maintaining, monitoring, and modifying covered behavioral health services.
Conduct brief telephone or face-to-face interactions to screen and assess a person’s level of care.
Help consumers find resources beyond covered services to meet basic needs.
Serve as a point of contact for behavioral health services and support ongoing collaboration, appropriate clinical information sharing, and coordination of care with families, providers, community resources, and other involved supports and agencies.
Complete brief assessments and service plans focused on coordinating services between agencies or continuing outreach services.
Provide transportation to consumers as appropriate and determined by the clinical team.
Complete case management functions, including assessment and service planning.
Collaborate with consumers and their families or significant others to implement effective service plans and explain clinical options, including the advantages and disadvantages of each option.
Maintain comprehensive clinical records, documenting assessments, services, coordination of care, discharge planning, and other service-delivery activities.
Continuously evaluate level-of-care determinations and recommend changes to a supervisor.
Follow agency policies and procedures and the agency’s standard of care for service delivery.
Assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties and participate in agency fundraising activities as requested.