Case Management Coordinator (Office Specialist 2)
About The Position
The Oregon Department of Human Services is hiring a Case Management Coordinator (Office Specialist 2) for its Albany Child Welfare team. The position provides clerical and administrative support to caseworkers and supervisors and supports field staff, agency staff, foster resource families, service providers, and the public. The role contributes to the Child Welfare Program’s work to improve the safety, health, and well-being of children, young adults, and families. The coordinator enters and verifies information in the Child Welfare OR-KIDS information system, covers reception and phone duties as needed, and assists with duties related to fleet vehicles. The position is permanent and full-time, represented by SEIU, and works on-site in Albany, Oregon. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, though hours may fluctuate based on service needs. Remote work is not available. The role involves sensitive topics related to trauma, abuse, and crises. It requires a trauma-informed approach and may involve interactions with people experiencing trauma or difficulty managing emotions, as well as stressful situations requiring quick decisions to protect safety.
Requirements
- A valid driver’s license and an acceptable driving record.
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
- Experience performing front desk or reception duties, assisting customers, providing information, and managing routine administrative tasks.
- Experience explaining rules, regulations, procedures, or program requirements related to a service or program.
- Experience using computer systems to enter, process, verify, and maintain detailed information accurately.
- Experience communicating calmly and de-escalating clients in stressful and emotionally charged situations.
- Experience working effectively with individuals from varied backgrounds and adapting communication or services to meet different needs.
Responsibilities
- Provide support to field staff, agency staff, foster resource families, providers, and the public.
- Enter and verify data to ensure information entered and uploaded into the Child Welfare OR-KIDS information system is correct.
- Cover reception and phone duties for the team as needed.
- Assist with duties relating to fleet vehicles.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases until the top of the listed salary range is reached.
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
