Case Management Coordinator (Office Specialist 2)

State of Oregon • Albany, NY

1d • Onsite

About The Position

The Oregon Department of Human Services is hiring a Case Management Coordinator (Office Specialist 2) to provide clerical and administrative support to caseworkers and supervisors at the Child Welfare agency. The position is part of the Albany Child Welfare team and works with families in person. The role supports field and agency staff, foster resource families, service providers, and the public, and contributes to the Child Welfare Program’s efforts to improve safety, health, and well-being for children and young adults.

The position is permanent and full-time, represented by the Service Employees International Union (SEIU), and is based on-site in Albany, Oregon. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, although hours may fluctuate based on service needs. Remote work is not available. The role involves sensitive topics related to trauma, abuse, and crises, and requires a trauma-informed approach. Employees may encounter stressful situations and individuals who have difficulty managing their emotions, requiring quick decisions to maintain safety.

Requirements

• A valid driver’s license and acceptable driving record.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
• Experience performing front desk or reception duties, including assisting customers, providing information, and managing routine administrative tasks.
• Experience explaining rules, regulations, procedures, or program requirements related to a specific service or program.
• Experience using computer systems to enter, process, verify, and maintain detailed information accurately.
• Experience communicating calmly and de-escalating clients in stressful and emotionally charged situations.
• Experience working effectively with people from a wide variety of backgrounds and adapting communication or services to meet different needs.

Responsibilities

• Provide clerical and administrative support to caseworkers, supervisors, field staff, and agency staff.
• Support foster resource families, service providers, and members of the public.
• Enter and verify information in the Child Welfare OR-KIDS information system, ensuring data and uploaded information are correct.
• Cover reception and phone duties for the team as needed.
• Assist with duties related to fleet vehicles.

Benefits

• Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the listed salary range is reached.
• Benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ and Oregon National Guard preference for eligible candidates who meet the position qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree