office coordinator 2

Beth Israel Lahey Health•Newburyport, MA

10d•$20 - $27

About The Position

The Office Coordinator is responsible for coordinating office tasks, including answering phones, registering patients, maintaining accurate electronic and paper medical records, and providing excellent customer service. The role supports patients, providers, coworkers, and families in a professional and courteous manner while maintaining patient confidentiality and following HIPAA guidelines. It also involves check-in and check-out, appointment scheduling, handling patient payments, preparing and processing records and correspondence, and coordinating referrals and visit documentation. When directed, the coordinator may provide guidance and support to others as a resource, trainer, or preceptor.

Requirements

Verbal and written communication skills to communicate effectively and courteously with diverse professional and non-professional healthcare team members, patients, and families or significant others.
Ability to use a personal computer and computer applications, including word processing and peripherals, facsimile, photocopier, microfiche, and microfilm.
Excellent verbal communication skills, including medical terminology, to assist with physician queries.
Ability to perform light physical effort, including sitting at a computer, light lifting of charts, standing and walking, and reaching, stooping, bending, kneeling, or crouching.
Visual acuity and color perception.
Ability to use office equipment such as computers, phones, printers, and facsimile machines.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate’s degree or some related healthcare college courses and/or degree preferred.
3–5 years of prior office coordination, scheduling, and/or reception experience within a physician practice setting preferred.
Prior knowledge of the Meditech System and/or EClinical Works is beneficial.

Responsibilities

Greet and interact professionally and courteously with patients, providers, coworkers, and families.
Maintain patient confidentiality and follow HIPAA guidelines.
Check patients in and out and update patient information, including demographics, insurance, and confidentiality authorizations; scan insurance and ID cards; assist with follow-up scheduling.
Create electronic medical records for new and established patients.
Scan paper medical records and other documents into the electronic medical record according to office protocols, labeling documents appropriately and preparing records before appointments.
Answer incoming calls; schedule appointments; update patient demographics; and review insurance needs with patients.
Collect copays and patient balances and process stocking purchase transactions.
Confirm daily visit charts contain necessary information from referring physicians and outside facilities before appointments.
Manage incoming faxes and prepare faxes, copies, medical record packages, disability forms, and other requested correspondence after written records requests are received and reviewed.
Identify callers’ needs and transfer calls to the appropriate provider or staff, including calls received when providers are on call.
Confirm PCP referrals are in place before patient visits.
When directed, provide guidance and support to others as a resource, trainer, or preceptor.
Complete other duties as assigned.