Case Management Associate 1

Public Consulting Group•El Cajon, CA

1d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a public sector solutions implementation and operations improvement firm partnering with health, education, and human services agencies. Its Human Services team supports state and municipal agencies serving children, adults, and families. The Case Management Associate 1 works with program participants to assess needs, develop and update plans, connect participants with supportive services and community resources, and monitor progress toward goals and program requirements. The position requires in-person case management and on-site work in San Diego County. The schedule is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., in the office. The position pays $22.50–$26.50. PCG lists medical and dental care benefits, 401(k), PTO, parental leave, and bereavement leave. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Requirements

Two to four years of customer relationship management or case management experience.
Ability to work with participants and relate to them using active listening skills.
Professional empathy and respect for cultural differences.
Ability to learn specialized databases and software systems.
Excellent customer relations techniques and strong verbal and communication skills.
Accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain confidentiality of materials in the work setting.
Ability to establish and maintain professional relationships with federal, state, and county agencies and the general public.
Ability to partner with and motivate participants with physical and/or mental disabilities.
Ability to maintain record-keeping and follow-up systems.
Ability to work independently with minimal supervision and on multiple projects simultaneously.
Must reside in San Diego County.
Available for full-time, in-office work Monday through Friday, 8:00 a.m. to 5:00 p.m.

Nice To Haves

An associate’s or bachelor’s degree is preferred.
A two-year degree combined with two years of sales/client accounts experience may be considered in lieu of a four-year degree.

Responsibilities

Design and develop participant plans, including assigning work activities and identifying educational and training programs.
Assess participants’ barriers and skills.
Determine eligibility and need for supportive services, including child care, transportation, and ancillary services.
Create and update plans and manage participants’ progress toward their goals.
Assist participants in developing vocational goals.
Monitor and record clients’ monthly progress to ensure compliance with program regulations and attendance requirements for assigned work activities.
Notify the county human services specialist of non-compliance with work activities.
Update client case files in systems according to procedural requirements.
Maintain current knowledge of program procedures and implement them appropriately.
Maintain current knowledge of community resources, labor market information, and training resources.
Maintain monthly contact with each client placed in employment.
Complete necessary county paper documents and forms.
Communicate with employment organizations and educational programs where participants are placed.
Ensure performance metrics are met in achieving participants’ stated outcomes.
Perform case management duties with customers in person and on site.