Case Coordinator (Full-Time, Remote)

R3 Continuum•Bloomington, MN

2d•Remote

About The Position

The Case Coordinator provides behavioral health support and coaching to individuals impacted by a crisis, helping them establish quality treatment through R3 Continuum’s network of behavioral health clinicians and facilitating positive outcomes under the clinical oversight of internal subject matter experts. The role follows departmental goals, objectives, performance standards, policies, and procedures to support quality care. Work is remote, with a typical shift of 8:30 a.m. to 5:00 p.m. Eastern Time, with some flexibility. The coordinator manages a caseload of individuals seeking behavioral health treatment, supports treatment and return-to-work needs, and coordinates services with clinicians and other specialists. The position also provides consultation on behavioral health treatment and workplace resilience and well-being, evaluates treatment effectiveness, and completes reports and documentation within established standards and time frames. Additional hours may be mandatory at times due to workload changes. A master’s degree in mental health or a related field and professional licensure are required. Two years of clinical experience is required, with three or more years preferred. The starting pay range is $24.83–$27.78 per hour. Applicants must reside in the United States.

Requirements

Master’s degree in mental health or a related field.
Professional clinical licensure required; listed licenses include LMSW, LCSW, LLMSW, LMFT, FMT, LP, or LPC.
At least 2 years of clinical experience.
Knowledge of human behavior and performance, individual differences, learning and motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders.
Knowledge of diagnosis, treatment, and rehabilitation methods for physical and mental dysfunctions, and career counseling and guidance.
Knowledge of customer and personal service principles, including assessing needs, meeting service-quality standards, and evaluating customer satisfaction.
Knowledge of laws, legal codes, court procedures, precedents, and government regulations.
Ability to identify complex problems, evaluate options, and implement solutions.
Ability to accept constructive criticism and remain calm and composed in high-stress situations.
Persuasion and negotiation skills.
Ability to work independently with little or no supervision.
Flexibility and adaptability under pressure and in response to organizational changes and needs.
Ability to monitor and assess performance and take corrective action or make improvements.
Initiative to pursue ongoing learning and professional development.
Ability to select appropriate training or instructional methods and procedures.
Reliability, responsibility, and follow-through on obligations.
Ability to write clear, concise reports and documentation and complete tasks accurately and on time.
General knowledge of workers’ compensation regulations.
Excellent verbal and written communication, comprehension, interpersonal, customer service, organizational, time-management, active-listening, and social-perceptiveness skills.
Strong attention to detail, complex problem-solving, critical thinking, judgment, and decision-making skills.
Proficiency with Microsoft Office Suite or related software.
Must reside in the United States.
Employment is contingent on successful background, work history, and reference checks and signing a non-disclosure agreement.

Nice To Haves

History of work involving behavioral health and/or case management is strongly preferred.
Three or more years of clinical experience is preferred.

Responsibilities

Provide behavioral health support to individuals, groups, and organizations through verbal and written communication about treatment and return-to-work needs.
Deliver behavioral health services by telephone and video.
Represent the organization when communicating with clients and other external contacts.
Help clients gain insight, define goals, and plan actions to support personal or vocational development and adjustment.
Advise on best practices for individual behavioral health, workplace resilience, and well-being.
Evaluate counseling or treatment effectiveness and diagnostic accuracy and completeness; recommend changes to plans or diagnoses as appropriate.
Assess whether events or processes comply with applicable laws, regulations, or standards.
Provide technical, systems, or process-related guidance and expert advice to management or other groups.
Refer individuals to other specialists, institutions, or support services when needed.
Consult with doctors, therapists, and clinicians about care and behavioral health treatment best practices.
Coordinate and oversee services for a caseload of clients seeking behavioral health treatment.
Maintain collaborative relationships with coworkers, customers, and clients.
Interpret information for others and complete reports within designated time frames.
Meet department clinical billing and documentation standards for case coordination work.
Set goals and plans to prioritize, organize, and accomplish work.
Develop or create applications, ideas, relationships, systems, or products.
Encourage mutual trust, respect, and cooperation among team members.
Consult reference materials to enhance learning.
Participate in department and company meetings as requested.
Perform other duties as assigned.