Case Coordinator (Full-Time, Remote)

R3 CONTINUUM LLC • Bloomington, MN

2d • $25 - $28 • Remote

About The Position

The Case Coordinator provides behavioral health support and coaching to individuals affected by crises, helping them establish quality treatment through R3 Continuum’s network of behavioral health clinicians. The role facilitates positive outcomes with clinical oversight from internal subject matter experts and adheres to departmental goals, standards, and policies to ensure quality care.

This remote role coordinates and oversees a caseload of clients seeking behavioral health treatment, supports treatment and return-to-work needs, and works collaboratively with clients, coworkers, customers, and clinicians. The position uses telephone and video service delivery and includes consultation, referrals, documentation, and evaluation of treatment plans. The available schedule is 8:30 a.m.–5:00 p.m. ET, with some flexibility; overtime or additional hours may be mandatory at times due to workload changes.

Requirements

• Master’s degree in mental health or a related field.
• Professional clinical licensure required; listed credentials include LMSW, LCSW, LLMSW, LMFT, FMT, LP, or LPC.
• At least 2 years of clinical experience.
• Knowledge of human behavior and performance, individual differences, learning and motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders.
• Knowledge of diagnosis, treatment, and rehabilitation principles and methods, as well as career counseling and guidance.
• Knowledge of customer and personal service principles, including needs assessment, service quality, and customer satisfaction evaluation.
• Knowledge of laws, legal codes, court procedures, precedents, and government regulations.
• Ability to identify complex problems, evaluate options, and implement solutions.
• Ability to accept constructive criticism and remain calm and composed in high-stress situations.
• Persuasion and negotiation skills.
• Ability to work independently with little or no supervision.
• Flexibility and adaptability under pressure and in response to organizational changes and needs.
• Ability to monitor performance and take corrective action or make improvements.
• Initiative to pursue ongoing learning and professional development.
• Ability to select appropriate training and instructional methods and procedures.
• Reliability and ability to fulfill obligations.
• Ability to write clear, concise reports and documentation and complete work accurately and on time.
• General knowledge of workers’ compensation regulations.
• Excellent verbal and written communication and comprehension skills.
• Excellent interpersonal, customer service, organizational, time management, and active listening skills.
• Strong social perceptiveness, complex problem-solving, critical thinking, judgment, and decision-making skills.
• Proficiency with Microsoft Office Suite or related software.
• Must reside in the United States.
• Employment is contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

Nice To Haves

• History of work involving behavioral health and/or case management.
• Three or more years of clinical experience.

Responsibilities

• Provide direct behavioral health support to individuals, groups, and organizations through verbal and written communication related to treatment and return-to-work needs.
• Use telephone, video, and other methods of behavioral health service delivery.
• Represent the organization when communicating with customers and other external contacts.
• Help clients gain insight, define goals, and plan actions to support personal or vocational development and adjustment.
• Advise on best practices for individual behavioral health, workplace resilience, and well-being.
• Evaluate the effectiveness of counseling or treatment and the accuracy and completeness of diagnoses, recommending changes to plans or diagnoses when appropriate.
• Use relevant information and judgment to assess whether events or processes comply with laws, regulations, or standards.
• Provide technical, systems, or process-related guidance and expert advice to management or other groups.
• Refer individuals to specialists, institutions, or support services as needed.
• Consult with or advise doctors, therapists, and other clinicians regarding care and behavioral health treatment best practices.
• Coordinate and oversee services for a caseload of clients seeking behavioral health treatment.
• Maintain collaborative relationships with coworkers, customers, and clients.
• Interpret information for others.
• Complete reports within designated time frames and meet clinical billing and documentation standards for case coordination work.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Develop or create new applications, ideas, relationships, systems, or products.
• Build mutual trust, respect, and cooperation among team members.
• Consult reference materials to enhance learning.
• Participate in department and company meetings as requested.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO)
• Parental leave
• Paid holidays
• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• Flexible schedules
• 401(k) program with company match
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level