Case Coordinator, Integrity Systems

USTA National Tennis Center•New York, NY

3d•Hybrid

About The Position

The Case Coordinator, Integrity Systems supports the USTA’s Safe Play program, which promotes a positive and safe environment for tennis players of all ages through training, background screening, and athlete-safety policies. The role provides administrative oversight of the Clue case management platform, maintaining athlete-safety matter records and supporting USTA Sectional Associations with grievance management and administration. The coordinator enters and maintains data to ensure the comprehensive, accurate management of matters and grievances in the system. The position administers Clue user licenses according to Sectional Association needs, trains new Sectional Association staff through webinars, and serves as an internal subject matter expert and primary administrative resource for the platform. It also opens and closes athlete-safety case files, issues routine notices and status updates, manages case documentation and correspondence from receipt through electronic archiving, and prepares reports for Sectional Association and department leadership. The position is designated hybrid/flex in New York, NY or Purchase, NY. During onboarding, which takes approximately four to six months, the position will be located in Purchase, New York. It is non-exempt and overtime-eligible.

Requirements

1–3 years of experience managing a case management platform; experience with a law firm or analogous nonprofit is preferred.
Ability to exercise discretion when working with highly confidential and sensitive information and correspondence.
Objective, compassionate, and a good listener.
Strong research and analytical skills.
Extremely detail-oriented, with strong communication, organizational, and multitasking skills.
Self-starter with a strong sense of ownership and involvement, and the ability to prioritize.
Excellent writing skills and ability to draft correspondence, with strong grammar, spelling, and punctuation.
Customer-service orientation.
Ability to interact with all levels of management.
Professional demeanor and strong interpersonal and communication skills.
Excellent command of Microsoft Office (Word, Excel, and PowerPoint) and Google Business Suite (Gmail, Google Hangouts, and Google Sheets).

Nice To Haves

Experience managing a case management platform for a law firm or analogous nonprofit.

Responsibilities

Administer Clue case management platform user licenses based on Sectional Association needs and requests.
Host training webinars for new Sectional Association staff and serve as the internal subject matter expert and primary administrative resource for the Clue platform.
Generate monthly, quarterly, and ad hoc case management reports from the Clue database for Sectional Association leadership.
Open and close case files for athlete-safety reports and matters in the Clue platform.
Issue standard notices, status updates, and routine communications to matter participants.
Manage the receipt, analysis, processing, indexing, and electronic archiving of case documentation and correspondence.
Generate monthly, quarterly, and ad hoc case management reports from the Clue database for department leadership.
Perform other administrative duties as assigned.
Complete special projects as assigned.