Case Coordinator, Integrity Systems
About The Position
The Case Coordinator, Integrity Systems supports the USTA’s Safe Play program, which promotes a positive and safe environment for tennis players through training, background screening, and athlete-safety policies. The role maintains administrative oversight of the Clue case management platform, including athlete-safety matter records and support for USTA Sectional Associations using the system for grievance management. The coordinator enters and maintains data to ensure comprehensive and accurate records of matters and grievances. The position administers platform users and training for Sectional Association staff, generates case management reports, and handles administrative processing for Safe Play matters. Duties include opening and closing case files, issuing routine notices and updates, and managing case documentation and correspondence from receipt through electronic archiving. Other administrative duties and special projects may be assigned. The position is hybrid/flex in New York, NY or Purchase, NY. During onboarding, which lasts approximately four to six months, the position will be located in Purchase, New York. It is non-exempt and overtime eligible.
Requirements
- 1–3 years of experience managing a case management platform; experience at a law firm or analogous nonprofit is preferred.
- Ability to exercise discretion when handling highly confidential and sensitive information and correspondence.
- Objective, compassionate, and a good listener.
- Strong research and analytical skills.
- Extremely detail-oriented, with strong communication, organizational, and multitasking skills.
- Self-starter with a strong sense of ownership and involvement, and the ability to prioritize.
- Excellent writing skills, including the ability to draft correspondence and demonstrate strong grammar, spelling, and punctuation.
- Customer-service orientation.
- Ability to interact with all levels of management.
- Professional demeanor and strong interpersonal and communication skills.
- Excellent command of MS Office (Word, Excel, and PowerPoint) and Google Business Suite (Gmail, Google Hangouts, and Google Sheets).
Nice To Haves
- Experience managing a case management platform for a law firm or analogous nonprofit.
Responsibilities
- Administer Clue system user licenses based on Sectional Association needs and requests.
- Host training webinars for new Sectional Association staff and serve as the internal subject matter expert and primary administrative resource for the Clue platform.
- Generate monthly, quarterly, and ad-hoc case management reports from the Clue database for Sectional Association leadership.
- Open and close case files for athlete safety reports and matters in the Clue case management platform.
- Issue standard notices, status updates, and routine communications to matter participants.
- Manage the receipt, analysis, processing, indexing, and electronic archiving of case documentation and correspondence.
- Generate monthly, quarterly, and ad-hoc case management reports from the Clue database for department leadership.
- Perform other administrative duties as assigned.
- Complete special projects as assigned.
Benefits
- Medical, dental, and vision coverage
- Virtual access to doctors
- Flexible spending account for health and dependent care expenses
- Life and disability insurance
- Paid time off, including vacation, sick, and personal time
- Paid holidays
- Parental leave
- Paid winter recess
- 401(k) with employer matching up to 3%
- Promotional and growth opportunities
- Learning and Development programs
- Tuition reimbursement up to $5,000 per academic year
- Mental health and meditation benefits
- Personalized health management program
- Pet insurance
- Commuter benefits
- Identity theft protection
- Discounts with network partners
- Fun events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
