Case Associate

The Jewish Board•New York, NY

2d•$22

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Staff use a non-judgmental, harm-reduction approach to help residents create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. The work is guided by the importance of stable housing, a culturally competent and anti-racist lens, and respect for each individual’s dignity and personal journey. The Case Associate is an intermediate-level direct care staff member working with residents in Jewish Board supported housing programs to help them live as independently as possible in the community. The role may include carrying a caseload, assessing independent living skills, supporting resident goals, coordinating services, and completing administrative and documentation duties.

Requirements

Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
Understanding of how mental illness, substance use disorders, or trauma can affect people living in the community.
Knowledge of local and state health and human service systems and how to navigate them.
Understanding of the processes of stabilization and recovery.
Commitment to working with people with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals; patience and empathy for people on their recovery journeys.
Openness to applying an anti-racist lens and engaging in continuous learning to support a diverse resident population.
Ability to remain calm in a variety of situations, including stressful situations.
Clear verbal and written communication, active listening, and respectful engagement with residents.
Ability to assess and complete tasks independently, take initiative, and pursue professional development opportunities.
Cultural sensitivity and professional, respectful interactions with colleagues and residents.
Ability to analyze situations objectively and identify or research solutions independently.
Attention to detail, adherence to standard operating procedures, and consistent production of high-quality work.
Ability to collaborate with teams and respond appropriately to constructive feedback.
Effective time management, deadline management, prioritization of multiple and complex demands, and flexibility.
Ability to recognize potential crises, remain calm during a crisis, and use or learn crisis de-escalation skills.
Good judgment in managing risk and resident safety, including recognizing when to involve a supervisor or higher authority.
Associate degree and two years of experience in a community mental health setting, or high school/HSE degree and at least five years of experience in a community mental health setting.
Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability and willingness to learn new systems and application software.
Ability to travel to residents’ apartments or escort residents in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.

Nice To Haves

Valid driver’s license and willingness to drive an agency van.

Responsibilities

May carry a caseload of residents and provide services within program regulations and the agency mission.
Evaluate and assess residents’ independent living skills and support them in meeting individual goals.
Advocate for residents with other service providers.
For residents on a caseload, link them to community-based treatment and collaborate with other providers to coordinate services.
For residents on a caseload, develop person-centered and collaborative service plans and ensure they are completed and signed in accordance with regulatory guidelines and standards.
Interpret and explain agency policies and procedures to residents.
Support residents in working toward independent medication management through appropriate person-centered interventions.
Conduct monthly unit or apartment inspections.
Escort residents to appointments as needed.
Assist residents with moving and carrying groceries, laundry, and other household items as needed.
Participate in regular staff meetings and trainings; travel to some off-site meetings and trainings as requested.
Participate in planning and executing special and holiday events.
Complete regular and timely documentation of resident interactions, including progress and informational notes.
Ensure progress notes meet monthly billing documentation requirements, if applicable.
File incident reports as appropriate.
Facilitate monthly roommate meetings when appropriate.