Case Associate

Catholic Charities of the Archdiocese of Chicago • Round Lake, IL

6d

About The Position

The Case Associate provides administrative and clerical support to the care coordination process. The role manages client intake and referrals, maintains records and billing data, responds to inquiries, supports assessments, and collaborates with internal teams and external partners to help ensure efficient service delivery. The position also supports clients, care coordinators, supervisors, and management staff.

Requirements

• High school diploma or General Education Degree (GED).
• Strong communication, problem-solving, and critical-thinking skills.
• Previous data-entry skills.
• Comply with applicable program requirements, including a background check.

Nice To Haves

• Associate's degree (AA) in a related field of study.
• 1–3 years of relevant experience.

Responsibilities

• Provide administrative support to the care coordination process.
• Prepare and maintain program data and billing information.
• Monitor and respond to client inquiries, concerns, and complaints.
• Process client intake and referrals and prepare client files.
• Follow up promptly on messages and inquiries made to the care coordination team.
• Review and monitor files and related documentation in a clerical capacity.
• Complete assigned billing tasks, including data entry and maintenance.
• Perform pre- and post-assessment activities.
• Work with external partners to resolve billing matters.
• Attend required trainings.
• Support clients, care coordinators, supervisors, and management staff.
• Collaborate with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED