Case Associate

Catholic Charities of the Archdiocese of Chicago•Arlington Heights, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. The Case Associate provides administrative and clerical support to the care coordination process. The role includes managing client intake and referrals, maintaining records and billing data, responding to inquiries, supporting assessments, and collaborating with internal teams and external partners to ensure efficient service delivery.

Requirements

Minimum high school diploma or General Education Degree (GED).
Strong communication, problem-solving, and critical-thinking skills.
Previous data entry skills are required.
Comply with applicable program requirements, including background check requirements.
Ability to kneel and move among sitting, bending, kneeling, or standing multiple times a day.
Ability to climb up and down up to three flights of stairs at a time.
Ability to lift, push, and pull up to 25 lbs.

Nice To Haves

Associate's Degree (AA) in a related field of study.
1–3 years of relevant experience.

Responsibilities

Provide administrative support to the care coordination process overall.
Prepare and maintain program data and billing information.
Monitor and respond to client inquiries, concerns, and complaints.
Process client intake and referrals and prepare client files.
Follow up promptly on messages and inquiries directed to the care coordination team.
Review and monitor files and related documentation in a clerical capacity.
Complete assigned billing tasks, including data entry and maintenance.
Complete pre- and post-assessment activities.
Work with external partners to resolve billing matters.
Attend required trainings.
Support clients, care coordinators, supervisors, and management staff.
Collaborate with internal stakeholders and team members as needed.
Engage in ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.
Perform other duties and responsibilities as assigned.