Case Associate

Catholic Charities of the Archdiocese of Chicago•Arlington Heights, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to improve lives, nourish spirits, and strengthen and empower people, families, and communities. The Case Associate provides administrative and clerical support to the care coordination process, including client intake and referrals, records and billing data, inquiries, assessment support, and collaboration with internal teams and external partners to help ensure efficient service delivery.

Requirements

High school diploma or General Education Degree (GED).
Strong communication, problem-solving, and critical-thinking skills.
Previous data-entry skills are required.
Comply with applicable program requirements, including a background check.
Kneel and move between sitting, bending, kneeling, or standing multiple times a day; climb up and down up to three flights of stairs at a time; lift, push, and pull up to 25 pounds.

Nice To Haves

Associate's degree in a related field of study.
One to three years of relevant experience.

Responsibilities

Provide administrative support to the care coordination process, including preparing and maintaining program data and billing information.
Monitor and respond to client inquiries, concerns, and complaints, and ensure timely follow-up on messages and inquiries to the care coordination team.
Process client intake and referrals and prepare client files.
Review and monitor files and related documentation in a clerical capacity.
Complete assigned billing tasks, including data entry and maintenance.
Perform pre- and post-assessment activities.
Work with external partners to resolve billing matters.
Attend required trainings.
Support clients, care coordinators, supervisors, and management staff.
Collaborate with internal stakeholders and team members as needed.
Pursue ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.
Perform other duties and responsibilities as assigned.