Case Associate

The Jewish Board•The Bronx, NY

About The Position

The Case Associate is an intermediate-level direct care staff member in The Jewish Board’s Adult Residential Division, supporting residents of supported housing programs who live with serious and persistent mental illness. The role helps residents live in the community as independently as possible through a non-judgmental, harm-reduction approach that supports personalized recovery goals, independent living skills, and healthy, secure living. The work is guided by the importance of stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and personal journey. The Case Associate provides resident support, which may include carrying a caseload, assessing independent living skills, supporting individual goals, advocating and coordinating with service providers, and helping residents work toward independent medication management. The role also includes administrative documentation and coordination, participation in meetings and trainings, and practical assistance with residents’ household needs. The position requires travel to residents’ apartments or within the community. A valid driver’s license and willingness to drive an agency van are preferred.

Requirements

Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
Either an associate degree and two years of experience in a community mental health setting, or a high school/HSE degree and at least five years of experience in a community mental health setting.
Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability and willingness to learn new systems and application software.
Ability to travel to residents’ apartments or escort residents in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.
Knowledge of local and state health and human service systems and how to navigate them.
Ability to communicate clearly and concisely verbally and in writing, listen actively, and engage residents respectfully.
Ability to assess and complete tasks independently, show initiative, and contribute to organizational and team goals.
Cultural sensitivity and the ability to interact professionally and respectfully with residents and colleagues.
Ability to analyze situations objectively and generate or research solutions independently.
Attention to detail, adherence to standard operating procedures, and consistent production of high-quality work.
Ability to collaborate with teams and respond appropriately to constructive feedback.
Effective time management, deadline awareness, prioritization of complex demands, and flexibility.
Ability to identify potential crises, remain calm during crises, and use or learn crisis de-escalation skills.
Good judgment in managing risk, ensuring resident safety, and recognizing when to involve a supervisor or higher authority.
Commitment to working with people with serious mental illness, substance use disorders, histories of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals, patience and empathy for people on their recovery journeys, and openness to continuous learning and applying an anti-racist lens.

Nice To Haves

Valid driver’s license and willingness to drive an agency van.

Responsibilities

May carry a caseload of residents and provide services within program regulations and the agency’s mission.
Evaluate and assess residents’ independent living skills and support them in meeting individual goals.
Advocate for residents with other service providers.
When carrying a caseload, link residents to community-based treatment and collaborate with service providers to coordinate services.
When carrying a caseload, develop person-centered, collaborative service plans and ensure they are completed and signed by residents in accordance with regulatory guidelines and standards.
Interpret and explain agency policies and procedures to residents.
Support residents toward independent medication management using appropriate person-centered interventions.
Conduct monthly unit or apartment inspections.
Escort residents to appointments as needed.
Assist residents with moving and carrying groceries, laundry, and other household items as needed.
Participate in regular staff meetings and trainings, and travel to some off-site meetings and trainings when asked.
Participate in planning and executing special and holiday events.
Complete timely documentation of resident interactions, including progress and informational notes.
Ensure progress notes meet monthly billing documentation requirements, if applicable.
File incident reports as appropriate.
Facilitate monthly roommate meetings when appropriate.