Case Associate

The Jewish Board•Queens, NY

About The Position

The Jewish Board’s Youth and Family Division supports domestic violence survivors and their family members. Its staff use a non-judgmental, trauma-informed approach to help clients establish and achieve personalized recovery goals, stabilize their families, develop independent living skills, and plan for a healthy and secure future. The work emphasizes safe and stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Case Associate functions as a Case Planner, providing case management, advocacy, and supportive services to domestic violence survivors and their families residing at Transition Center. Through a trauma-informed, survivor-centered, and strengths-based approach, the Case Associate engages clients in pursuing their goals, accessing community resources, and addressing barriers to stability. In collaboration with clients, the Clinical Team, community partners, and government agencies, the Case Associate helps clients secure benefits, educational and employment opportunities, and other resources that promote safety, self-sufficiency, and long-term stability. The role involves community and home visits, client support and supervision, crisis intervention, service coordination, documentation, outreach, and facilitation of educational and skill-building groups. The position requires frequent travel throughout New York City and surrounding counties, including visits to scattered-site apartments and other community locations, and flexible hours when needed to meet client and program needs.

Requirements

A bachelor's degree in Human Services, Social Work, Psychology, Public Administration, Housing Services, or a related field is required.
An associate degree in Human Services or a related field is required; equivalent education and/or relevant experience may be considered in lieu of degree requirements.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint.
Experience using electronic case management systems and databases.
Ability to accurately maintain electronic records, reports, and tracking systems.
Strong data-entry and documentation skills.
Ability and willingness to learn new software applications, agency databases, and reporting systems.
Ability to read and interpret paper and electronic documents.
Ability to perform data entry and maintain records in various computer systems.
Ability to accompany clients to appointments, apartment viewings, and community-based activities.
Ability to occasionally transport and carry files, program materials, and workshop supplies.
Ability to engage in program activities and community-based services with clients as needed.
Ability to travel frequently within the community, to scattered-site apartments and housing locations throughout New York City and surrounding counties, and to agency headquarters and external meetings, trainings, and conferences as required.
Ability to conduct apartment inspections and housing-related visits in residential settings.
Ability to work flexible hours when necessary to meet client and program needs.
Ability to navigate public transportation and travel independently throughout the community.
Strong client engagement and relationship-building skills.
Commitment to trauma-informed, survivor-centered, and strengths-based practice.
Knowledge of domestic violence dynamics and their impact on housing stability and self-sufficiency.
Compassion, empathy, and respect for vulnerable individuals and families.
Patience and understanding of the recovery, stabilization, and housing process.
Excellent verbal, written, interpersonal, and advocacy skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities, deadlines, and complex client cases.
Ability to work independently and collaboratively within a multidisciplinary team.
Strong problem-solving and critical-thinking abilities.
Ability to establish and maintain productive relationships with community organizations and partners.
Skills in facilitating workshops, groups, and educational trainings.
Willingness and ability to work with survivors of domestic violence and families affected by trauma, mental health concerns, substance use, and housing instability.
Cultural humility and ability to work effectively with diverse populations.

Nice To Haves

Experience working with vulnerable populations, including survivors of domestic violence, individuals experiencing homelessness, or families in crisis.
Bilingual candidates are strongly encouraged to apply.

Responsibilities

Conduct routine community contacts on behalf of social workers and case workers, including obtaining school records, medical information, and other collateral information.
Conduct home visits to assess clients’ living conditions, safety concerns, functioning, and independent living skills.
Help clients understand agency services and access available supports and resources.
Provide structure, coaching, and guidance related to independent living skills, self-sufficiency, and daily functioning.
Collaborate with social workers and case workers to assess client needs, develop service plans, monitor progress, and support treatment goals.
Monitor and support child safety, family well-being, and risk-reduction efforts.
Assess and respond to the needs of individual clients and families.
Provide supportive counseling, psychoeducation, advocacy, crisis intervention, and ongoing case management services.
Coordinate and facilitate access to concrete services, public benefits, financial assistance programs, educational opportunities, employment services, and community resources.
Assist clients with applications, renewals, follow-up activities, and eligibility requirements for benefits and supportive services.
Support clients in obtaining employment, vocational services, job-readiness training, workforce development opportunities, and educational resources.
Conduct community outreach and establish partnerships with organizations, providers, and community resources that benefit clients.
Escort clients to medical, educational, housing, benefit, and other service-related appointments as needed.
Facilitate educational, support, and skill-building groups on topics such as independent living skills, financial literacy, employment readiness, self-advocacy, public benefits, and community resources.
Complete progress notes, assessments, risk assessments, incident reports, and other required documentation accurately and on time.
Make reports to the State Central Register (SCR) when mandated by law and agency policy.
Identify, monitor, and support high-risk families who may be at risk of abuse, neglect, or further system involvement.
Maintain accurate and up-to-date client records in compliance with agency policies, regulatory requirements, and documentation standards.
Engage residents in all aspects of program participation and service planning.
Participate in planning and executing special and holiday events.
Manage and maintain department databases, client records, face sheets, reports, forms, templates, and tracking systems.
Collaborate with program staff to facilitate client admissions, transfers, and discharges.
Ensure required client releases of information and consent forms remain current.
Participate in team meetings, case conferences, training sessions, and supervision.
Provide direct support and supervision to residents, including guidance, support, and crisis intervention as needed.
Perform other duties as assigned to support program operations and client success.