CASE AIDE

McLeod County, MN•Glencoe Township, MN

7d•$21 - $31•Onsite

About The Position

The Case Aide supports the social services team through case file reviews, intake, referrals, administrative and clerical work, and assistance with waiver case management services. Duties include reviewing case records for required forms; managing approval-option providers and processes; handling assigned daily intake, MnCHOICES referrals, and other intake calls; explaining intake processes, providing data privacy forms, and informing clients of appeal rights and other rights as needed. The role also makes referrals to other HHS units and community resources, performs program-related statistical operations, assists with purchase-of-service contracts, SSIS service agreements, vouchers, and MMIS entry, and prepares correspondence and reports. Other related duties may be assigned. This is a full-time position with regular hours Monday through Friday, 8:00 AM to 4:30 PM. Work is performed primarily in a standard office. The 2026 hourly salary range is $20.66 to $30.99, depending on experience. The position includes medical, dental, and life insurance, as well as paid holidays, sick leave, and vacation. All McLeod County positions are subject to a background check, which may include criminal history, credit, driver’s license, pre-employment physical assessment, drug and alcohol screening, and psychological testing.

Requirements

One of the following education or experience pathways: three years of successful clerical experience and/or experience working with the public; two years of successful clerical experience in a social service or human services agency; two years of experience as a community service aide or similar experience in a private nonprofit or other public agency; or two years of study at an accredited two- or four-year college or similar institution, with emphasis in behavioral sciences (at least 23 quarter credits or 16 semester credits).
Valid Minnesota driver’s license with proof of licensure.
Knowledge of interviewing techniques and skill in conducting interviews and intake.
Knowledge of human behavior and ability to relate to individuals appropriately.
Knowledge of agency programs, operations, policies, and procedures.
Knowledge of available community resources.
Knowledge of basic mathematics.
Ability to organize and prioritize.
Ability to process detailed information accurately and rapidly.
Ability to use sound judgment in decision-making and apply rational judgment.
Ability to establish and maintain effective working relationships and work successfully in a team.
Ability to establish and maintain accurate and systematic records.
Ability to communicate effectively and provide good public relations.

Responsibilities

Review case records for completion of required agency forms.
Complete, manage, and update the approval-option providers and process.
Complete daily intake as assigned, take MnCHOICES referrals and other intake calls, explain the intake process, provide data privacy forms, and inform clients of appeal rights and other rights as needed.
Make appropriate referrals to other HHS units and community resources.
Perform clerical and technical functions related to the social services team.
Perform statistical operations relevant to social service programs.
Assist the team with purchase-of-service contracts, SSIS service agreements, vouchers, and MMIS entry.
Compose correspondence and construct reports.
Assist social workers and case managers with administrative activities related to waiver case management services.
Perform other job-related duties as assigned or apparent.