Case Aide

Bethany Christian Services USA • Grand Rapids, MI

3d

About The Position

Bethany Christian Services is a faith-based organization that works to ensure children are safe, loved, and connected through family. It supports families, foster care, adoption, and refugees across 29 states. The Case Aide contributes to the organization’s mission by assisting clients and case managers with transportation, appointment scheduling, home visits, documentation, and other administrative tasks. Duties may vary according to program or department needs, and other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Demonstrated organizational skills.
• Excellent verbal and written communication skills.
• Ability to provide excellent and compassionate customer service.
• Ability to work independently with strong attention to detail.
• Reliability with time-sensitive deadlines and tasks.
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite.
• Must be at least 21 years old, hold a valid driver’s license, and have at least three years of driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage.
• Must pass a criminal history screen, including checks of state and local child protection agency registries.
• Subscribe to and integrate the agency’s Statement of Faith, Mission Statement, and Commitment to Unity.

Responsibilities

• Provide client transportation, including to medical appointments, foster homes, and social agencies.
• Assist with scheduling clients’ medical and dental appointments.
• Draft and maintain notes about interactions and concerns observed during visits, and share them with the assigned case manager.
• Monitor home visits with clients.
• Complete paperwork and phone calls for case managers as requested.
• Schedule and prioritize work duties in partnership with the supervisor and other team members.
• Report transportation problems that impede timely transportation requests.
• Attend trainings and meetings as assigned by the supervisor.
• May assist with file audits and small purchase requests.
• May be required or asked to participate in a Bethany-sponsored event.
• Complete other duties as assigned.

Benefits

• Access to training, professional development, and career growth opportunities.
• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with employer match eligibility.
• Generous time off, including 11 paid holidays, PTO Your Way, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for those who qualify.
• Employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED