Case Aide

Northwest Regional Council•Bellingham, WA

11d•Hybrid

About The Position

Northwest Regional Council (NWRC) is a multi-service agency serving Island, San Juan, Skagit, and Whatcom counties in Washington, with offices in Bellingham and Mount Vernon. Its work focuses on aging and disability services, behavioral health and recovery, and partnerships between healthcare and social services. NWRC emphasizes respect, inclusiveness, and a healthy work environment, and supports diversity, equity, and inclusion in its workplace and communities. The Case Aide is part of the Business Development unit, which supports agency-wide operations through program administration, operational support, and contracts management. Case Aides support the Care Management, Clinical, and Community program units by assisting supervisory and field staff, as well as subcontractors, with service delivery. The role frequently uses computerized databases and direct-service program systems to enter data, develop and maintain reports, and provide information and technical assistance. This is a full-time, permanent, non-exempt position. The schedule is developed with the Program Administrative Support Supervisor and includes regular in-person work at the Whatcom office. Optional remote days are available after completion of the six-month trial service period. The position offers a 10-step hourly pay range of $24.03–$31.36. New employees usually begin at the first step; a higher starting step may be considered based on experience, training, or demonstrated capability, with internal equity prioritized. Employees may be eligible for annual step increases based on satisfactory performance, and annual cost-of-living adjustments are subject to Governing Board approval.

Requirements

Two years of college-level courses in a relevant field and three years of experience in social services and/or a support staff function; or a bachelor's degree in social services or a related field and one year of experience in social services and/or a support staff function; or an equivalent combination of education and experience totaling five years that provides the skills, knowledge, and ability to perform the work.
Knowledge of general office principles, practices, and procedures.
Ability to operate standard office equipment and use software programs such as Microsoft Suite.
Effective oral and written communication skills.
Ability to compose documents using proper grammar, punctuation, and spelling.
Ability to work independently, organize and prioritize assignments, draft routine correspondence, troubleshoot, and solve problems.
Ability to maintain the confidentiality of client, provider, and staff information.
Ability to establish and maintain effective working relationships and professional boundaries with coworkers, agency personnel, and the general public, using courtesy, tact, and good judgment.
Ability to communicate effectively with diverse populations and show sensitivity and respect for differing values.
Ability to maintain composure during difficult situations and interactions with challenging individuals, including when explaining program policies and procedures, and to seek assistance when appropriate.
Valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

Nice To Haves

Experience working in a human services setting.
Knowledge of medical terminology.
Skill and/or fluency in speaking other languages.

Responsibilities

Support Care Management, Clinical, and Community program units.
Assist supervisory and field staff, as well as subcontractors, with elements of service delivery.
Enter data in computerized databases and systems used in direct service programs.
Develop and maintain reports.
Provide information and technical assistance.

Benefits

100% employer-paid medical coverage for individual employee plans and up to 95% paid medical coverage for dependent plans, with multiple plan options.
100% employer-paid dental and vision coverage for the employee and eligible dependents, with multiple plan options.
Washington State Public Employees Retirement System (PERS 2 or PERS 3).
100% employer-paid Employee Assistance Program for employees and dependents.
Life and long-term disability insurance, with voluntary buy-up options.
Vacation leave accrued at 8 hours per month, increasing with longevity.
Sick leave accrued at 8 hours per month.
13 paid holidays annually.
3 paid wellness days annually.
Voluntary flexible spending plans for health and/or child or elder care.
Voluntary deferred compensation program.
Alternative work schedules.
Hybrid work environment, with optional remote days after the six-month trial service period.
4% premium pay for Certified Social Services Interpreters.
NWRC meets the Public Service Loan Forgiveness definition of a public service organization.