Case Aide

ABBOTT HOUSE•New York, NY

7d•$37,000 - $40,000•Onsite

About The Position

A Case Aide supports the case planning team in helping children under the agency’s care live in nurturing, safe, and permanent families as quickly as possible. The role involves reception and administrative duties, creating and maintaining case records, entering information into New York State’s CONNECTIONS electronic case record system, coordinating correspondence, and assisting children and youth in foster care with identification and vital-record applications. The Case Aide may visit foster families, youth, and caregivers; supervise family visits; and drive staff and clients, including foster children, parents, and foster parents. Travel may include locations outside New York State. The position also supports compliance with requirements of NYC Children’s Services, the NYS Office of Children and Family Services, and local District of Social Services agencies, and performs other assigned activities that further the agency’s mission. The position is contracted for 35 hours per week. The normal schedule is 10 AM to 6 PM four days per week and 11 AM to 7 PM one day per week. The role is based at the Grand Concourse location in the Bronx, NY, and frequently involves working in an office environment. The employee may encounter moderate noise from program participants and coworkers, which can occasionally increase due to participants yelling or screaming.

Requirements

High school diploma or equivalent required.
At least 1 year of experience working with families and children.
Valid New York State driver’s license in good standing.
Willingness and ability to drive a car or van within New York City’s five boroughs, Long Island, counties north of the city, and outside New York State.
Excellent time-management skills and ability to multitask and prioritize.
Excellent written and verbal communication skills.
Strong organizational skills.
Proficiency in Microsoft Office.
Ability to establish effective working relationships with families, coworkers, supervisors, and others.
High emotional intelligence and ability to maintain professional boundaries.
Ability to speak, read, and write fluently in English.
Ability to use a computer and learn software programs.
Ability to operate a fax machine, copier, scanner, and other office equipment.
Ability to meet the described physical demands, including standing, walking, handling objects, reaching, and occasionally stooping, kneeling, or crouching; the role may involve lifting and pushing or pulling loads.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage the reception area by routing phone calls and messages to the appropriate people.
Maintain the sign-in and sign-out sheet.
Maintain the office filing system and orderly record retention.
Create and maintain case records and intake packages.
Enter data in the New York State Office of Children and Family Services’ CONNECTIONS electronic case record system.
Coordinate mail and correspondence.
Assist with applications for state identification, birth certificates, and Social Security cards for children and youth in foster care.
Visit foster families, youth, and caregiver homes as needed.
Supervise family visits as needed.
Drive staff and clients, including foster children, parents, and foster parents; travel may include locations outside New York State.
Support functions required for compliance with NYC Children’s Services, the NYS Office of Children and Family Services, and local District of Social Services agencies.
Organize unit case records, including creating new records and closing old records.
Perform other assigned activities to further the agency’s mission.