Case Aide

Lutheran Services Carolinas•Asheville, NC

8d•Hybrid

About The Position

Lutheran Services Carolinas is seeking a part-time Case Aide to provide technical and administrative support to Case Managers and Employment Specialists in its Refugee Services program. The role helps ensure services are delivered efficiently and on time, and supports refugee families through documentation, data entry, referrals, research, file management, and other administrative tasks. It also helps maintain compliance with funder and grant reporting requirements. The position has a hybrid work environment combining office-based and remote work. It involves frequent computer use, local travel for client support and program activities, and occasional airport pickups. The Case Aide may need to transport clients in a personal vehicle and must be able to move throughout office and community locations.

Requirements

High school diploma or GED.
Proficiency with computers and Microsoft Office applications.
Strong organizational and record-keeping skills.
Excellent teamwork and collaboration abilities.
Comfort working with multicultural teams and diverse populations.
Ability to work independently with minimal supervision.
Demonstrated maturity, flexibility, initiative, and creativity.
Strong communication and interpersonal skills.
Ability to think systemically and solve problems effectively.
Ability to maintain confidentiality and professionalism.
Valid driver's license.
Current vehicle insurance.
Reliable personal transportation.
Ability and willingness to transport clients in a personal vehicle when needed.

Nice To Haves

Bachelor's degree in Social Work, Sociology, Human Services, or a related field.
Equivalent combinations of education and experience may be considered.
Previous work experience in refugee resettlement, social services, human services, or related direct service fields.
Strong interest in refugee resettlement and serving diverse populations.

Responsibilities

Assist Case Managers and Employment Specialists with administrative tasks, reports, referrals, and data entry.
Maintain organized, accurate records to support compliance with funder and grant reporting requirements.
Prepare and manage client files, documentation, and program records.
Provide logistical and administrative support for timely and efficient service delivery.
Assist with research and coordination of services with government agencies and community partners.
Support refugee resettlement program operations through technical and administrative assistance.
Collaborate with teammates to ensure quality services for refugee clients and families.
Assist with airport pickups and transportation needs when necessary.
Perform other duties as assigned by the Refugee Services Coordinator.