CASE AIDE

Lutheran Services Carolinas•Asheville, NC

10d•$21 - $23•Hybrid

About The Position

Lutheran Services Carolinas is seeking a part-time Case Aide to support its Refugee Services programs. The Case Aide provides technical and administrative support to Case Managers and Employment Specialists, helping ensure timely service delivery and compliance with funder and grant reporting requirements. The role supports refugee families through documentation, data entry, referrals, research, file management, coordination with agencies and community partners, and other program operations. The work environment is hybrid, with office-based and remote work, local travel, and occasional airport pickups and client transportation.

Requirements

High school diploma or GED.
Proficiency with computers and Microsoft Office applications.
Strong organizational and record-keeping skills.
Excellent teamwork and collaboration abilities.
Comfort working with multicultural teams and diverse populations.
Ability to work independently with minimal supervision.
Maturity, flexibility, initiative, and creativity.
Strong communication and interpersonal skills.
Ability to think systemically and solve problems effectively.
Ability to maintain confidentiality and professionalism.
Valid driver's license, current vehicle insurance, and reliable personal transportation.
Ability and willingness to transport clients in a personal vehicle when needed.

Nice To Haves

Bachelor's degree in Social Work, Sociology, Human Services, or a related field.
Previous work experience in refugee resettlement, social services, human services, or related direct service fields.
Strong interest in refugee resettlement and serving diverse populations.
Equivalent combinations of education and experience may be considered.

Responsibilities

Assist Case Managers and Employment Specialists with administrative tasks, reports, referrals, and data entry.
Maintain organized and accurate records to support compliance with funder and grant reporting requirements.
Prepare and manage client files, documentation, and program records.
Provide logistical and administrative support for timely and efficient service delivery.
Assist with research and coordination of services with government agencies and community partners.
Provide technical and administrative assistance to support refugee resettlement program operations.
Collaborate with teammates to ensure quality services for refugee clients and families.
Assist with airport pickups and transportation needs when necessary.
Perform other duties as assigned by the Refugee Services Coordinator.