Case Aide - Bilingual (English/Spanish)

Bethany Christian Services USA • Belle Meade, TN

5d

About The Position

Bethany Christian Services is a faith-rooted organization working to ensure children are safe, loved, and connected through family. The Case Aide supports refugee and immigrant children seeking family reunification, older youth preparing for adulthood in a new country, and foster families caring for children.

The role provides client transportation and support for appointments and other needs, assists with intake and discharge transportation—including out-of-state reunification travel—and may provide community interpretation, classroom supervision, and administrative assistance to the medical team. The Case Aide reports children’s behavior during transportation, maintains professional boundaries, and develops knowledge of trauma and the Sanctuary Model of Care. Responsibilities may vary by program or department and may include participating in agency events and performing other assigned duties.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Knowledge of trauma and willingness to be trained in the Sanctuary Model of Care.
• Demonstrated organizational skills.
• Excellent verbal and written communication skills.
• Willingness and ability to provide language interpretation services.
• Ability to provide excellent and compassionate customer service.
• Ability to work independently with strong attention to detail.
• Reliability with time-sensitive deadlines and tasks.
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite.
• At least 21 years old, with a valid driver’s license and at least three years of U.S. driving experience to operate a vehicle on behalf of Bethany.
• Pass a Motor Vehicle Records check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Exhibit integrity and good moral character to provide appropriate care.
• Relevant experience and/or qualifications to work with these clients and clients with special needs.
• Proper training and licensing, as necessary.
• Proof of immunity to vaccine-preventable diseases transmitted by the respiratory route, including the specified Tdap vaccination requirements.
• Results of a medical examination as required by State Licensing, including TB test results and immunization records.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Responsibilities

• Transport clients to medical and legal appointments, hearings, and other social agencies.
• Report children’s behavior during transportation to foster parents and the treatment team.
• Assist with intake- and discharge-related transportation, including interstate travel for reunification with a sponsor.
• Assist the medical team with administrative tasks as needed.
• Provide language interpretation for clients at community appointments when needed.
• Supervise youth in the classroom when needed.
• Establish and maintain professional boundaries, especially when supervising youth.
• Maintain knowledge of trauma and attend ongoing Sanctuary Model of Care training to support a trauma-informed environment.
• Participate in Bethany-sponsored events when required or requested.
• Complete other duties as assigned.

Benefits

• Training, professional development, and career growth opportunities.
• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with employer match eligibility.
• 11 paid holidays, PTO YourWay, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for those who qualify.
• Employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED