Case Aide

SCO Family of Services•New York, NY

60d•Hybrid

About The Position

The Enhanced Family Foster Care department is seeking a full-time Case Aide to support and supervise family time, provide visit coaching, complete documentation, and collaborate with the case planning team. The role involves supporting families through various processes, gathering vital documents, accompanying families to appointments, intervening in crisis situations, attending court and team meetings, and fulfilling mandated reporter duties. The Case Aide will work closely with internal and external stakeholders to ensure effective service delivery.

Requirements

High School Diploma.
Approved background clearances and fingerprinting are required.
Excellent oral and written communication.
Basic computer literacy skills, including Microsoft Office.
Valid NYS Driver License required

Nice To Haves

Associates degree preferred.
Bilingual abilities are strongly encouraged.
Knowledge of local welfare services a plus.
Be team players. Maintain a constructive, cooperative, and positive atmosphere.
Demonstrate commitment to the Agency’s mission and values.
Be able to empathize and provide quality services to children and families that have histories of chemical dependency, mental illness, neglect, physical, sexual and/or emotional abuse.
Be willing to work closely with children, families, and staff from different cultural and religious backgrounds, as well as from varying socio-economic statuses.
Work competently, compassionately and without judgment with individuals who may identify as lesbian, gay, bisexual, transgender and/or may be in different stages of discovering or disclosing their sexual orientation or gender identity.
Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.
Be flexible in their ability to work extended hours or irregular schedules in response to the program’s needs. Be willing to travel between the various EFFC offices and other agency sites, as required.
Demonstrate an ability to set limits and maintain the helping role of practitioner, as well as to intervene appropriately

Responsibilities

Support and supervise family time between parents and children, as well as siblings and other significant resources. Provide transportation as needed.
Provide visit coaching between parents and children to support healthy family engagement.
Complete ongoing documentation in Connections with 7 business days of the event date.
Work in partnership with the case planning team on completion of Permanency Hearing Reports and court documents as it pertains to the Case Aide’s communication, contact, and collaboration with the family.
Support case planning staff in gathering or obtaining vital documents such as birth certificates, social security cards, etc.
Accompanying and supporting children and parents through various appointments including school, medical, and drug treatment, etc.
Support families through the Public Assistance process, PATH process, and provide referrals, as needed.
Meet with families in their home and/or community, as needed.
Intervene in crisis situations to help the child and family stabilize.
Attend and testify in court appearances, as needed.
Attend all interdisciplinary team meetings and actively provide information regarding services being provided to the child.
Fulfills duty of Mandated Reporter, which entails reporting any suspected instances of child abuse or maltreatment.
Meet with Supervisor one-on-one on a consistent basis to discuss safety and permanency issues of caseload.
Communicates and work effectively with SCO foster care support staff such as Case Planners, Socio-therapists, Fair Future Coaches and Education Specialists, Parent Advocates, and medical and mental health staff and with NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and all other relevant parties.
Adheres to SCO’s personnel policies.
Performs other duties as assigned.