EFFC Case Aide

SCO Family of Services•Deer Park, NY

11d

About The Position

The Case Aide supports children and families in the Enhanced Family Foster Care program across Queens, Brooklyn, and Long Island. The role provides supervision, coaching, transportation, and practical assistance to families, while collaborating with case-planning staff and other agency and community partners. The Case Aide documents services, supports court and permanency-planning processes, and helps families access appointments, public assistance, and other services. The position also includes responding to crises, attending court and team meetings, and reporting suspected child abuse or maltreatment. Employees should be flexible to work extended hours or irregular schedules as program needs require and travel among EFFC offices and other agency sites.

Requirements

High school diploma.
Approved background clearances and fingerprinting.
Excellent oral and written communication skills.
Basic computer literacy, including Microsoft Office.
Valid New York State driver’s license.
Ability to work effectively as a team member and maintain a constructive, cooperative, and positive atmosphere.
Commitment to the Agency’s mission and values.
Ability to empathize with and provide quality services to children and families with histories of chemical dependency, mental illness, neglect, or physical, sexual, and/or emotional abuse.
Willingness to work with people from different cultural and religious backgrounds and varying socioeconomic statuses.
Ability to work competently, compassionately, and without judgment with individuals who identify as lesbian, gay, bisexual, or transgender, or who are exploring or disclosing their sexual orientation or gender identity.
Belief in people’s ability to grow and change, and ability to form mutually respectful partnerships with people served and their families.
Flexibility to work extended hours or irregular schedules in response to program needs and willingness to travel between EFFC offices and other agency sites as required.
Ability to set limits, maintain the helping role of practitioner, and intervene appropriately.

Nice To Haves

Associate degree preferred.
Bilingual abilities are strongly encouraged.
Knowledge of local welfare services is a plus.

Responsibilities

Support and supervise family time between parents and children, siblings, and other significant resources; provide transportation as needed.
Coach parents during visits to support healthy family engagement.
Complete ongoing documentation in Connections within seven business days of the event date.
Partner with the case-planning team on Permanency Hearing Reports and court documents relating to the Case Aide’s communication, contact, and collaboration with the family.
Help case-planning staff gather or obtain vital documents, such as birth certificates and Social Security cards.
Accompany and support children and parents at appointments, including school, medical, and drug-treatment appointments.
Help families navigate the Public Assistance and PATH processes and provide referrals as needed.
Meet with families in their homes and/or communities as needed.
Intervene in crisis situations to help stabilize children and families.
Attend and testify at court appearances as needed.
Attend interdisciplinary team meetings and provide information about services being provided to the child.
Fulfill mandated-reporter duties by reporting suspected child abuse or maltreatment.
Meet consistently one-on-one with a Supervisor to discuss caseload safety and permanency issues.
Communicate and work effectively with SCO foster care support staff, NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and other relevant parties.
Adhere to SCO personnel policies.
Perform other duties as assigned.