EFFC Case Aide

SCO Family of Services•Town of Babylon, NY

11h•Onsite

About The Position

The Case Aide works in Enhanced Family Foster Care across Queens, Brooklyn, and Long Island. The role supports children and families through supervised family time, visit coaching, transportation, appointments, referrals, documentation, and collaboration with case planning staff and community partners. The Case Aide may meet families in their homes or communities, assist during crises, attend court proceedings, and provide information at interdisciplinary team meetings. Employees must fulfill mandated reporter responsibilities, follow agency personnel policies, and be flexible to travel between program offices and agency sites and to work extended hours or irregular schedules in response to program needs.

Requirements

High school diploma.
Approved background clearances and fingerprinting are required.
Excellent oral and written communication skills.
Basic computer literacy, including Microsoft Office.
Valid New York State driver license.
Ability to work extended hours or irregular schedules in response to program needs and travel between EFFC offices and other agency sites as required.
Ability to work constructively and cooperatively as part of a team.
Commitment to the agency’s mission and values.
Ability to empathize and provide quality services to children and families with histories of chemical dependency, mental illness, neglect, and physical, sexual, or emotional abuse.
Willingness to work with people from different cultural and religious backgrounds and varying socioeconomic statuses.
Ability to work competently, compassionately, and without judgment with LGBTQ+ individuals, including people discovering or disclosing their sexual orientation or gender identity.
Strong belief in people’s ability to grow and change, and ability to build mutually respectful partnerships with people served and their families.
Ability to set limits, maintain the helping role of practitioner, and intervene appropriately.

Nice To Haves

Associate degree preferred.
Bilingual abilities are strongly encouraged.
Knowledge of local welfare services is a plus.

Responsibilities

Support and supervise family time between parents and children, siblings, and other significant resources; provide transportation as needed.
Provide visit coaching to help parents and children engage in healthy family interactions.
Complete ongoing documentation in Connections within seven business days of the event date.
Partner with the case planning team on Permanency Hearing Reports and court documents concerning the Case Aide’s communication, contact, and collaboration with the family.
Help case planning staff gather or obtain vital documents, such as birth certificates and Social Security cards.
Accompany and support children and parents at appointments, including school, medical, and drug treatment appointments.
Assist families with the Public Assistance and PATH processes and provide referrals as needed.
Meet with families in their homes and/or communities as needed.
Intervene in crisis situations to help stabilize the child and family.
Attend and testify at court appearances as needed.
Attend interdisciplinary team meetings and share information about services being provided to the child.
Fulfill mandated reporter duties by reporting suspected child abuse or maltreatment.
Meet consistently one-on-one with the Supervisor to discuss caseload safety and permanency issues.
Communicate and work effectively with SCO foster care support staff, NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and other relevant parties.
Adhere to SCO’s personnel policies.
Perform other duties as assigned.