CASE AIDE

Lutheran Services Carolinas•North Charleston, SC

48d•$19 - $22•Hybrid

About The Position

Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to serving individuals and communities across North and South Carolina. Founded in 1960, LSC provides a wide range of services for children, families, and seniors through compassionate care, innovative programs, and community partnerships. Guided by a commitment to dignity, respect, and service, LSC strives to empower those we serve and make a meaningful difference in the lives of others. One of LSC's Child and Family communities is seeking a part-time Case Aide to support Refugee Services programs. The Case Aide provides essential technical and administrative support to Case Managers and Employment Specialists within the Refugee Services program. This position helps ensure the timely and efficient delivery of services by assisting with documentation, data entry, referrals, research, file management, and other administrative duties. The Case Aide plays a critical behind-the-scenes role in supporting refugee families while helping maintain compliance with funder and grant reporting requirements.

Requirements

High School Diploma or GED required.
Proficiency with computers and Microsoft Office applications.
Strong organizational and record-keeping skills.
Excellent teamwork and collaboration abilities.
Comfortable working with multicultural teams and diverse populations.
Ability to work independently with minimal supervision.
Demonstrated maturity, flexibility, initiative, and creativity.
Strong communication and interpersonal skills.
Ability to think systemically and solve problems effectively.
Ability to maintain confidentiality and professionalism.
Valid driver's license required.
Current vehicle insurance required.
Reliable personal transportation required.
Ability and willingness to transport clients in a personal vehicle when needed.

Nice To Haves

Bachelor's degree in Social Work, Sociology, Human Services, or a related field preferred.
Equivalent combinations of education and experience may be considered.
Previous work experience in refugee resettlement, social services, human services, or related direct service fields preferred.
Interest in refugee resettlement and serving diverse populations strongly desired.

Responsibilities

Assist Case Managers and Employment Specialists with administrative tasks, reports, referrals, and data entry.
Maintain organized, accurate records to support compliance with funder and grant reporting requirements.
Prepare and manage client files, documentation, and program records.
Provide logistical and administrative support to ensure timely and efficient service delivery.
Assist with research and coordination of services with government agencies and community partners.
Support overall refugee resettlement program operations through technical and administrative assistance.
Collaborate with teammates to ensure quality services for refugee clients and families.
Assist with airport pickups and transportation needs when necessary.
Perform other duties as assigned by the Refugee Services Coordinator.