Case Aide Clerk

SUNNY GLEN CHILDRENS HOME INC•San Benito, TX

27d•Onsite

About The Position

The Case Aide at Sunny Glen Children’s Home is responsible for assisting case management in the day-to-day case-related tasks to ensure that services are provided to youth in a timely manner. The Case Aide is to assist with maintaining case files and compliance with ORR Policy and Procedures, established state and federal standards. This role collaborates closely with the Case Manager, the Transportation team, and Sunny Glen's third-party contract, Copa Cabana, to obtain and coordinate flight transportation arrangements for Unaccompanied Children’s reunification process with their corresponding Sponsor/Family, while maintaining compliance with established state and federal standards. In the event a Child is transferred to another shelter and/or program, the Case Aide will facilitate transportation arrangements that best fit both program schedules. In addition to coordinating travel for reunifications and transfers, the Case Aide will be included and communicated with regarding any other forms of discharges. The Case Aide is responsible for tracking and advising Sunny Glen of all expected discharges. Other duties may apply.

Requirements

Minimum GED or High School Diploma
Must be Bilingual English and Spanish
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Strong communication skills are important.
Bilingual is (English/Spanish).
Valid Texas Driver's License with an excellent driving record
Regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear.
Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Occasionally required to sit; climb or balance and taste or smell.
Must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.)
Occasionally be able to perform a restraint on youth weighing up to 200 lbs.
Must be able to frequently maintain visual and auditory supervision of multiple children.
Must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion.
Must be able to multitask.
Occasionally exposed to outside weather conditions.
The noise level in the work environment is usually loud.
Must be able to function in a noisy environment.
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children's Home is recognized.
Ability to evacuate/travel if needed due to natural disaster.

Nice To Haves

30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field

Responsibilities

Maintain and archive physical or electronic active/discharged files in accordance with agency and ORR policies and procedures, meeting licensing standards.
Meet with Children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
Assist with discharge and transfer planning and paperwork as needed.
Complete closing of files once Child is released from the program.
Conduct ProBAR coordination with Know Your Rights presentations and legal screenings.
Assist with meeting clients as needed based on client request submissions.
File paperwork and provide assistance on behalf of other departments.
Daily use of program software, ETO, and UC Portal.
Help prepare and process case service forms, applications, and other paperwork as needed.
Meet with children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
Complete closing of files once Unaccompanied Child is released from the program.
Assist with facilitating ORR National Call Center referrals for service gaps identified during 30-day calls.
Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures.
Communicate all information to Copa Cabana.
Communicate directly with sponsors to send the payment submittal form.
Obtain the Transfer of Custody Form and work closely with the Travel Escort team lead.
Consider flight assignments due to Travel Escort availability, ratio, genders of the children/Travel Escorts, medical conditions, etc.
Track all Travel Arrangement Logs and begin/process all flight arrangements.
Ensure to be aware of the Types of Discharge.
Coordinate flight-travel arrangements for those that require ORR FFS approval.
Responsible for tracking and reporting the following types of releases that occur within SG.
Ensure flight dates are secured within 48 hours from when the Unaccompanied Child’s case was approved and properly submit the corresponding Travel Request Form.
Email the Escort Team with itineraries for both the client and the Travel Escorts to smoothly coordinate transportation.
Coordinate communication with the Food and Nutrition department Director/Chef via email so that the client may have healthy meals during travel.
Become well-versed in the internal Booking Process Overview.
Upload itineraries to iDirectDoc.
Maintain confidentiality in all areas.
May work extended hours, weekends, and holidays on a needed basis to facilitate program services.
Attend training and meetings as scheduled.
Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards).
Ability to evacuate/travel if needed due to natural disaster.