Carrier Sales Representative

Forward Air•Des Plaines, IL
•$60,000 - $72,000•Onsite

About The Position

The Carrier Sales Representative develops and manages relationships with motor carriers to secure transportation capacity and support freight movement across the company’s brokerage network. The role contributes to revenue growth by sourcing carrier capacity, negotiating competitive rates, and ensuring on-time service execution. It offers immediate ownership, high earnings potential, and pathways for long-term career advancement within a logistics provider. The position is 100% on-site and involves travel for related meetings and events. Compensation is $60,000–$72,000 annually plus commission.

Requirements

  • High school diploma or GED equivalent required.
  • Strong negotiation, persuasion, and relationship-building skills, including the ability to influence outcomes in a dynamic market.
  • Excellent verbal and written communication skills and confidence conducting high-volume phone outreach.
  • Ability to multitask, prioritize competing demands, and perform effectively in a fast-paced, deadline-driven environment.
  • Strong analytical and problem-solving skills, including the ability to make business decisions using market and operational data.
  • Self-motivated, results-oriented, highly coachable, and motivated to meet and exceed performance goals.
  • Ability to collaborate across departments while maintaining a customer-focused mindset.
  • Discretion and confidentiality when handling and protecting sensitive information.
  • Proficiency with Windows PCs, Microsoft O365 (including Outlook, Word, Excel, and PowerPoint), and web conferencing platforms such as Teams, Zoom, or Webex.
  • Ability to commute to and work in a 100% on-site setting, with travel for related meetings and events.

Nice To Haves

  • Undergraduate degree in a related field from an accredited college or university.
  • Prior experience in freight brokerage, third-party logistics (3PL), transportation, sales, customer service, or a related industry.

Responsibilities

  • Develop, maintain, and grow a network of qualified carrier partners to support customer freight needs across multiple transportation modes.
  • Build carrier relationships by understanding capacity, equipment availability, preferred lanes, and business objectives.
  • Prospect, cold call, and onboard new carrier partners to expand transportation capacity.
  • Negotiate competitive spot and contractual transportation rates while supporting profitability goals.
  • Use market intelligence, freight trends, and capacity data to make pricing and sourcing decisions.
  • Secure carrier capacity through high-volume outbound communication and relationship management.
  • Coordinate load coverage, dispatch carriers, and support execution from pickup through final delivery.
  • Monitor load status and proactively address service issues, delays, or operational challenges.
  • Maintain accurate carrier records, pricing information, and shipment documentation in transportation management systems.
  • Collaborate with Customer Account Managers, Tracking Specialists, and Operations teams to deliver customer service.
  • Ensure compliance with company policies, transportation regulations, and carrier qualification requirements.
  • Meet or exceed productivity, revenue, and margin expectations as part of team performance goals.
  • Develop industry knowledge and stay informed about changing transportation market conditions.
  • Support process improvement initiatives to enhance operational efficiency and carrier engagement.
  • Perform other duties as assigned to meet evolving business needs.
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