Carrier Sales Representative II

Crowley Maritime Corporation • Jacksonville, FL

9h • Hybrid

About The Position

The Carrier Sales Representative II finds carriers for designated shipments, builds carrier relationships, and drives digital engagement for transactional and strategic accounts. The role is responsible for fulfilling shipments with carriers offering the lowest cost and best service, negotiating rates, and ensuring operational execution. It communicates performance expectations to carriers, reviews carrier service performance, identifies service improvements, and participates in carrier business reviews as needed. The position applies best practices and business knowledge to improve products and services, serves as a resource to less experienced colleagues, and may direct the work of other team members.

The role is hybrid. Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics, and energy industries in 36 nations and island territories. Its stated purpose is to bravely advance what’s possible to elevate people and planet, guided by the values of Integrity, Sustainability, and Drive.

Requirements

• 1–3+ years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations, or related experience.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to demonstrate effective customer service skills.
• Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines.
• Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
• Ability to perform accurately in a detail-oriented environment.
• Ability to gather, interpret, report, and use data and other information concerning assigned activities.
• Ability to function effectively with or as part of a team.
• Skill in preparing clear and concise documents, including reports, procedures, correspondence, and other written materials.
• Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity.

Nice To Haves

• Bachelor’s degree in business, transportation, or a related field.
• Experience with data analytics tools or languages such as Power BI, Tableau, or SQL.
• Experience with customer relationship software such as Salesforce.
• Experience with project management software such as Smartsheets.

Responsibilities

• Find carriers for designated shipments and develop and maintain strong carrier relationships.
• Fulfill shipments with the lowest-cost carriers that provide the best service.
• Negotiate rates with carriers.
• Ensure operational execution.
• Communicate performance expectations to carriers for each shipment.
• Participate in carrier business reviews as needed.
• Review carrier service performance and identify service improvements.
• Use best practices and knowledge of internal and external business issues to improve products and services.
• Act as a resource for colleagues with less experience and potentially direct the work of other team members.

Benefits

• Competitive pay with recognition programs.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid vacation and holidays.
• Parental leave and sick leave.
• Access to training and development for continuous skill development.
• Employee Assistance Program.
• Wellness program.
• Gym membership discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED