Carrier Representative

NXTPoint Logistics•Jacksonville, FL

1d•Onsite

About The Position

The Carrier Representative builds and maintains relationships with transportation providers to secure timely, cost-effective, and reliable freight solutions. The role negotiates rates, secures carrier capacity, and coordinates shipments to meet customer requirements in a fast-paced, high-volume logistics environment. The position emphasizes exceptional service, operational efficiency, proactive communication, and attention to detail. The employee works in a climate-controlled office with adequate ventilation and a usually moderate noise level. The role regularly involves standing, walking, sitting, using hands to finger, handle, or feel, seeing clearly, and talking or hearing. The employee may occasionally need to lift or move up to 10 pounds unassisted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Ability to build and maintain effective working relationships.
Demonstrated customer service and client support skills.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to identify complex problems, analyze relevant information, and implement effective solutions.
Attention to detail and accuracy in task execution.
Ability to gather, interpret, and use data to support operational activities.
Ability to collaborate across departments as an effective team player.
Experience preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Nice To Haves

Bachelor’s degree preferred.
Two to three years of transportation brokerage experience desired.
One to two years of sales or account management experience preferred, but not required.

Responsibilities

Build and maintain carrier relationships to ensure consistent capacity and service quality.
Serve as the primary point of contact for carrier inquiries, service issues, and performance feedback.
Develop strategies to expand the carrier network and improve carrier loyalty.
Negotiate competitive carrier rates while maintaining profitability and service standards.
Secure capacity for transactional and spot market loads.
Monitor market trends and adjust purchasing strategies accordingly.
Assign loads and provide carriers with route and delivery instructions.
Ensure carriers have required documentation and meet compliance requirements.
Track shipments in real time and proactively address delays.
Respond to carrier and shipment issues, including delays, equipment failures, and compliance concerns.
Manage carrier onboarding.
Use TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
Analyze carrier performance metrics and recommend improvements.
Coordinate with Customer Service, Account Management, and Accounting to support seamless operations.
Proactively communicate shipment status and changes to carriers and customers.