Carrier Representative

NXTPoint Logistics•Jacksonville, FL

1d•Onsite

About The Position

The Carrier Representative builds and maintains relationships with transportation providers to secure timely, cost-effective, and reliable freight solutions. The role involves negotiating rates, securing carrier capacity, coordinating shipments to meet customer requirements, and delivering exceptional service while optimizing operational efficiency. The position operates proactively and requires attention to detail in a fast-paced, high-volume logistics environment. The representative serves as a primary contact for carriers, manages onboarding and shipment coordination, monitors shipment progress, and addresses service or compliance issues. They use transportation management systems and other tools to manage workloads, update shipment statuses, maintain records, and analyze carrier performance. The role also collaborates with Customer Service, Account Management, and Accounting to support seamless operations.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Ability to build and maintain effective working relationships.
Demonstrated customer service and client support skills.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to identify complex problems, analyze relevant information, and implement effective solutions.
Detail-oriented, with a high degree of accuracy.
Ability to gather, interpret, and use data to support operational activities.
Ability to collaborate across departments as a team player.
Experience preparing clear and concise reports, procedures, correspondence, and other written materials.

Nice To Haves

Bachelor’s degree preferred.
2–3 years of transportation brokerage experience desired.
1–2 years of sales or account management experience preferred, but not required.

Responsibilities

Build and maintain carrier relationships to ensure consistent capacity and service quality.
Serve as the primary point of contact for carrier inquiries, service issues, and performance feedback.
Develop strategies to expand the carrier network and improve carrier loyalty.
Negotiate competitive carrier rates while maintaining profitability and service standards.
Secure capacity for transactional and spot-market loads.
Monitor market trends and adjust buying strategies accordingly.
Assign loads to carriers and provide route and delivery instructions.
Ensure carriers have required documentation and meet compliance requirements.
Track shipments in real time and proactively address delays.
Respond to carrier and shipment issues, including delays, equipment failures, and compliance concerns.
Manage carrier onboarding.
Use a TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
Analyze carrier performance metrics and recommend improvements.
Coordinate with Customer Service, Account Management, and Accounting to ensure seamless operations.
Proactively communicate shipment status and changes to carriers and customers.