Carrier Representative

The Suddath Companies•Jacksonville, FL

About The Position

The Carrier Representative builds and maintains relationships with transportation providers to deliver timely, cost-effective, reliable freight solutions. The role negotiates rates, secures carrier capacity, and coordinates shipments to meet customer requirements in a fast-paced, high-volume logistics environment. It focuses on exceptional service, operational efficiency, proactive communication, and attention to detail. The position works with carriers and internal teams to manage shipment assignments, documentation, tracking, onboarding, and performance. The employee performs the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities. Duties and responsibilities may change at any time with or without notice. Work takes place in a climate-controlled office environment with adequate ventilation and a usually moderate noise level. The employee regularly stands, walks, sits, uses hands to handle objects, sees clearly, and talks or hears, and occasionally lifts or moves up to 10 pounds without assistance.

Requirements

High school diploma or equivalent required.
Two to three years of transportation brokerage experience desired.
Strong verbal and written communication skills.
Ability to build and maintain effective working relationships.
Demonstrated excellence in customer service and client support.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to identify complex problems, analyze relevant information, and implement effective solutions.
Detail-oriented with a high degree of accuracy.
Proficiency in gathering, interpreting, and using data to support operational activities.
Ability to collaborate across departments as an effective team player.
Experience preparing clear, concise documentation, including reports, procedures, and correspondence.

Nice To Haves

Bachelor’s degree preferred.
One to two years of sales or account management experience preferred, but not required.

Responsibilities

Build and maintain strong carrier relationships to ensure consistent capacity and service quality.
Serve as the primary contact for carrier inquiries, service issues, and performance feedback.
Develop strategies to expand the carrier network and improve carrier loyalty.
Negotiate competitive carrier rates while maintaining profitability and service standards.
Secure carrier capacity for transactional and spot market loads.
Monitor market trends and adjust purchasing strategies accordingly.
Assign loads to carriers and provide route and delivery instructions.
Ensure carriers have required documentation and meet compliance requirements.
Track shipments in real time and proactively address delays.
Respond to carrier and shipment issues, including delays, equipment failures, and compliance concerns.
Manage carrier onboarding.
Use TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
Analyze carrier performance metrics and recommend improvements.
Collaborate with Customer Service, Account Management, and Accounting to support seamless operations.
Communicate proactively with carriers and customers about shipment status and changes.