Carrier Representative

Suddath Companies•Jacksonville, FL

About The Position

The Carrier Representative builds and maintains strong relationships with transportation providers to secure timely, cost-effective, and reliable freight solutions. The role involves negotiating rates, securing carrier capacity, and coordinating shipments to meet customer requirements. It requires excellent communication and problem-solving skills, attention to detail, and the ability to work proactively in a fast-paced, high-volume logistics environment. The role aims to deliver exceptional service while optimizing operational efficiency.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Ability to build and maintain effective working relationships.
Customer service and client support skills.
Ability to prioritize, organize, and manage multiple tasks while meeting deadlines.
Ability to identify complex problems, analyze relevant information, and implement effective solutions.
Attention to detail and accuracy.
Ability to gather, interpret, and use data to support operational activities.
Ability to collaborate across departments as a team player.
Experience preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Nice To Haves

Bachelor’s degree preferred.
2–3 years of transportation brokerage experience desired.
1–2 years of sales or account management experience preferred, but not required.

Responsibilities

Build and maintain carrier relationships to support consistent capacity and service quality.
Serve as the primary contact for carrier inquiries, service issues, and performance feedback.
Develop strategies to expand the carrier network and improve carrier loyalty.
Negotiate competitive rates while maintaining profitability and service standards.
Secure carrier capacity for transactional and spot market loads.
Monitor market trends and adjust purchasing strategies.
Assign loads to carriers and provide route and delivery instructions.
Ensure carriers have required documentation and meet compliance requirements.
Track shipments in real time and proactively address delays.
Respond to carrier and shipment issues, including delays, equipment failures, and compliance concerns.
Manage carrier onboarding.
Use a TMS and other tools to manage workload, update shipment statuses, and maintain accurate records.
Analyze carrier performance metrics and recommend improvements.
Coordinate with Customer Service, Account Management, and Accounting to support seamless operations.
Communicate proactively with carriers and customers about shipment status and changes.