Carrier Relationship Manager

High Companies • East Cocalico Township, PA

5h • Onsite

About The Position

High Transit LLC is seeking a Carrier Relationship Manager to support the High Transit/High Concrete Group in Denver, Pennsylvania. Reporting to the Transportation Manager, the role matches external carrier capacity with internal High Concrete Group LLC shipping demand, ensuring shipments are delivered on time and within budget. This is a first-shift, Monday-through-Friday position.

The role develops and maintains a qualified carrier base, secures transportation contracts, negotiates per-load rates, and manages load tendering and rate confirmations. It oversees shipment coordination, dispatching, routing, and market-capacity monitoring; resolves shipment, jobsite, customer, and payment discrepancies; administers equipment back charges and freight claims; and identifies ways to improve the company's use of transportation services. The Carrier Relationship Manager also maintains knowledge of shipping best practices and applicable transportation, permitting, safety, and hours-of-service regulations, and collaborates with other managers on transportation policies, procedures, goals, and objectives. The position ensures compliance with administrative policies, safety rules, environmental policies, and government regulations.

Requirements

• Bachelor’s degree in Logistics, Business, or a related field.
• At least 10 years of related, progressive experience.
• Experience negotiating transportation contracts and rates.
• Basic understanding of insurance requirements.
• Ability to navigate ambiguous circumstances while considering internal and external customer implications and achieving positive outcomes.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Excellent organizational skills and attention to detail.
• Strong logistical, analytical, and problem-solving skills.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Develop a qualified carrier base and secure contracts with qualified transportation providers.
• Negotiate per-load carrier rates, using a defined scope of work, at or below estimated cost.
• Tender loads daily to qualified carriers and administer the rate confirmation process.
• Track variances and resolve problems involving loads, jobsites, erectors, and project managers; clearly explain causes of variances from estimates.
• Resolve discrepancies between High's Accounts Payable function and carriers.
• Administer back charges for High-owned equipment and freight claims against carriers.
• Make collaborative recommendations to help HCGL use transportation services effectively.
• Oversee shipment coordination, direct dispatching and routing, and monitor market capacity.
• Investigate and resolve customer difficulties or problems.
• Maintain knowledge of efficient and cost-effective shipping practices and transportation regulations, including oversize-shipment permitting, employee safety, and hours of service.
• Collaborate with other managers to develop and implement policies, procedures, goals, and objectives for HCGL transportation operations.
• Ensure compliance with administrative policies and procedures, safety rules, environmental policies, and government regulations.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision benefits available to full-time coworkers.
• Vacation for regular full-time coworkers, earned annually on the anniversary date, with the ability to carry over a portion of hours into the next anniversary year.
• 401(k) retirement plan with company match up to 6%.
• Tuition assistance with 100% reimbursement for approved, job-related courses and degree programs approved in advance by a supervisor.
• Employee Assistance Program offering professional, confidential assistance for personal issues affecting employees or eligible dependents.
• High Family Foundation Scholarship for eligible coworkers' children: $4,000 for each year enrolled in an accredited two- or four-year degree program.
• Periodic Good Measure Award for individuals or teams who exemplify The High Philosophy and go above and beyond normal job responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior