Carrier Manager

REPOWR•Chattanooga, TN

About The Position

The Carrier Manager activates trucking organizations onto the REPOWR platform and turns newly contracted carriers into active, repeat participants who book trailers and make reservations. This relationship-driven role requires understanding how carriers operate and make decisions. Success is measured by how quickly new carriers reach their first reservation and how consistently they transact over time. The Carrier Manager works closely with account management, internal operations, and the Director of Customer Success to align carrier activation and retention with supply availability and marketplace priorities. The role owns onboarding activation, ongoing engagement and utilization, and proactive management of carrier accounts.

Requirements

Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
At least 2 years of experience in a Carrier Manager, Customer Success, or Account Management role.
Proficiency in Google Sheets and SQL, or demonstrated willingness to learn SQL.
Exceptional interpersonal skills and the ability to use narrative storytelling to engage stakeholders.
Strong problem-solving ability, including building “Path to Green” recovery plans for distressed accounts and resolving complex operational escalations.

Nice To Haves

Experience in the logistics or SaaS industry or related marketplace firms.
Familiarity with carrier operations, broker networks, or supply chain workflows is highly preferred.

Responsibilities

Own the activation phase for newly contracted carriers and drive each to a first confirmed reservation as quickly as possible.
Provide platform guidance, answer operational questions, and remove friction that delays a carrier's first transaction.
Prioritize activation on low-grade listings (C, D, and F), where first reservations generate the highest marketplace impact and revenue.
Track activation status for every new carrier and proactively manage stalled accounts.
Maintain regular outreach with active carriers to encourage repeat reservations and consistent platform use.
Monitor booking frequency, reservation patterns, and engagement trends across the assigned carrier base.
Identify underutilizing carriers and build targeted outreach to increase their participation.
Review supply updates, available listings, and marketplace opportunities to drive incremental bookings.
Work with account management to keep carrier demand aligned with trailer supply across active listings.
Partner with internal operations to resolve platform issues, credentialing questions, and reservation support needs.
Surface recurring carrier objections, friction points, and platform feedback to the Director of Customer Success to inform process and product improvements.
Participate in team operating rhythms and performance check-ins to maintain accountability and visibility.