Caring Center Advisor
About The Position
The Caring Center Advisor supports a new insurance client by answering calls from insurance members. The role handles approximately 40–60 calls per day, including calls from members verifying their insurance and learning about their benefits after changing coverage. Other calls may involve verifying network participation or locating a clinic. The position is based onsite in Hopkins, Minnesota. The regular schedule is an 8.5-hour shift scheduled between 7 a.m. and 7 p.m., Monday through Friday. The first four weeks are Monday through Friday, 8 a.m.–4:30 p.m. CST, for training. This is a contract-to-hire position.
Requirements
- High school diploma or GED; this is verified as part of compliance.
- At least 2 years of customer service experience; candidates from retail should demonstrate progression in their role.
- Alternatively, at least 2 years of contact center experience, preferably in a healthcare environment.
Nice To Haves
- Contact center experience in a healthcare environment.
- Progression in a retail role for candidates whose background is in retail.
Responsibilities
- Answer approximately 40–60 calls per day from insurance members.
- Help members verify their insurance and understand their benefits.
- Verify network participation and help members find a clinic.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
