Contact Center Advisor
Community Choice Credit Union•Warren, MI
•$0 - $20•Hybrid
About The Position
Community Choice Credit Union is hiring a full-time Virtual Member Service Specialist to serve as the credit union’s first point of contact for members through phone, online chat, email, and other electronic channels. The role provides virtual, member-focused support by understanding members’ needs and recommending solutions that can save them money, help them make money, or make banking easier. The position is fully virtual for member service, with no in-person transactions.
Requirements
- 1–2 years of experience in a customer service or financial services environment.
- High school diploma or equivalent.
- Strong communication skills, especially in a virtual setting.
- Ability to multitask, solve problems, and remain calm under pressure.
- Confidence using technology and learning new systems.
Responsibilities
- Listen actively, uncover members’ needs, and recommend appropriate financial solutions.
- Support members through phone, chat, email, and other electronic channels.
- Open new accounts and process transactions.
- Assist with loan applications and fraud concerns.
- Make outbound calls to inform members about available services.
- Maintain accuracy, security, and professionalism in every interaction.
Benefits
- Competitive pay and benefits.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
