Cargo Installation Lead (MEP)

Smiths Group • Boston, MA

6d • $94,000 - $140,000

About The Position

The Cargo Installation Lead is an active, hands-on member of the cargo team responsible for leading installation functions at established work sites. This traveling role directs the installation and integration of Smiths Detection systems with customer equipment according to site design documents, guiding the installation team to complete MEP/RPM/LEP and/or HE rail installations on time and within budget. The position works with the Program Manager and assigned leaders coordinating related activities, including civil works, and is dedicated to the installation site for at least two to three weeks each month.

The lead is the subject matter expert on system mechanics, electronics, and safety systems. They coordinate equipment installation with onsite contractors and cargo team members, oversee materials receipt and inventory, coordinate with operations and engineering on technical issues, and escalate issues to the Program Manager as needed. They test and commission equipment against the approved CBP Site Acceptance Test Plan, conduct radiation surveys and IQI site testing, support SAT testing with CBP test managers, compile equipment serial-number lists, and arrange site demobilization of tools and support equipment.

The role leads site teams, including Field Service Technicians and Technical Service Technicians, and is responsible for daily safety meetings, progress monitoring, corrective measures, customer service, and operational goals. Regular travel is a critical requirement, estimated at 85%. The work is typically performed at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other required sites.

Requirements

• Bachelor’s degree or country-specific equivalent in engineering or a related discipline.
• At least 5 years of experience in a technical field or industry.
• At least 5 years of prior experience in the cargo business.
• Strong communication skills and a strong orientation toward customer focus and teamwork.
• Business and people-management skills, including the ability to teach, train, motivate, and develop staff.
• Analytical and problem-solving skills, with an emphasis on process improvement.
• Computer literacy and proficiency with Microsoft Office Suite, plus aptitude for learning specialized software.
• Ability to supervise site teams directly and indirectly.
• Ability to lead and maintain effective cross-functional teams and manage multiple projects.
• Excellent organizational, communication, interpersonal, telephone, and customer-service skills, including conflict resolution and handling stressful situations.
• Self-motivated, reliable, accountable, decisive, and conscientious; able to work well in a team environment.
• Ability to lift items up to 80 pounds unassisted.
• Must successfully pass a federal background investigation if SSI access and TSA vetting are required.
• May be required to obtain a U.S. Personal Security Clearance.
• The role may require a drug test before employment and during employment, to the extent permitted by law.

Nice To Haves

• Advanced degree.
• SDI service safety training and specialized product-specific Service Maintenance training.
• Training as an alternate Radiation Safety Officer (RSO).

Responsibilities

• Serve as the subject matter expert on system mechanics, electronics, and product safety systems.
• Lead installation of Smiths Detection systems and guide the team in completing MEP/RPM/LEP and/or HE rail installations on schedule and within budget.
• Manage receipt, inspection, and inventory of Smiths materials at the site; document shipping damage and advise the Program Manager about replacement orders.
• Lead Field Service Technicians and Technical Service Technicians, including holding daily safety standups and work-planning huddles.
• Coordinate equipment installation with onsite contractors and assigned cargo team members.
• Coordinate with operations and engineering on issues such as server and networking configurations and updates, escalating issues to the Program Manager as needed.
• Test and commission equipment according to the approved CBP Site Acceptance Test Plan and perform radiation surveys.
• Conduct IQI site testing and SAT testing with CBP test managers, and compile the equipment serial-number list for equipment delivered to CBP.
• Organize demobilization and removal from the site of tools and support equipment.
• Monitor service operations against plans, forecasts, and defined metrics, and implement corrective measures as needed, including PM compliance and Service Max work-order management.
• Set expectations and motivate staff to achieve Service operations and support goals.
• Develop and maintain a work culture focused on effective operations and excellent customer service.
• Participate in supplier and customer negotiations as needed to identify opportunities, support cost-efficiency, and align with company goals.
• Build relationships with other company functions and ensure business is conducted accurately, ethically, and within guidelines.
• Comply with and ensure department compliance with company health, safety, and environmental policies.
• Travel regularly to customer sites; travel is estimated at 85%.
• Perform other duties as required.

Benefits

• Training and opportunities for career growth locally and globally.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexible choice of benefits to support health, wellbeing, financial, and lifestyle needs for employees and their families.
• Competitive benefits package.
• Competitive Business Profit Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior