Cargo Installation Lead

Smiths Group•Albuquerque, NM

6d•$94,000 - $140,140•Onsite

About The Position

The Cargo Installation Lead is an active, hands-on member of the cargo team, directing installation of Smiths Detection systems at customer sites. The role leads installation teams to complete MEP/RPM/LEP and/or HE rail installations on time and within budget, coordinating with the Program Manager and other assigned leaders to keep related activities, including civil works, on schedule. The position is site-dedicated and requires regular travel, with work at customer sites for approximately two to three weeks per month. The posting gives varying travel estimates of 60% and 80%. The Lead is responsible for installing and integrating Smiths systems with customer equipment in accordance with site design documents. The role serves as a subject matter expert on product mechanics, electronics, and safety systems; leads site teams; coordinates equipment installation and technical issues; and tests and commissions systems against the approved CBP Site Acceptance Test Plan. It also involves radiation surveys, IQI site testing, equipment inventory and inspection, site safety meetings, operational monitoring, customer service, cross-functional collaboration, and compliance with company health, safety, environmental, and ethical standards. The position is typically performed off-site at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other locations as required. It may require Sensitive Security Information access and TSA vetting or a U.S. Personal Security Clearance. The posted compensation range is $94,000–$140,140 per year, with possible discretionary annual bonus or commissions. Smiths Detection describes benefits including healthcare, a 401(k) savings plan, company holidays, vacation, sick time, parental leave, and an employee assistance program, subject to eligibility requirements.

Requirements

Bachelor’s degree or country-specific equivalent in engineering or a related discipline.
At least 5 years of experience in a technical field or industry.
At least 5 years of prior experience in the cargo business.
Strong communication skills and a customer-focused, team-oriented approach.
Business and people-management skills, including the ability to teach, train, motivate, and develop staff.
Analytical and problem-solving skills, with emphasis on process improvement.
Computer literacy, proficiency with Microsoft Office Suite programs, and ability to learn specialized software.
Ability to lead and maintain the effectiveness of cross-functional teams.
Excellent organizational, communication, and interpersonal skills, including the ability to manage multiple projects at once.
Customer service skills, including telephone etiquette and conflict resolution, and ability to handle stressful situations.
Self-motivated, reliable, accountable, decisive, and conscientious approach, and ability to interact well in a team environment.
Ability to lift items weighing up to 80 pounds without assistance.
Ability to travel regularly; the posting estimates travel at both 60% and 80%.
Must complete all SDI service safety training and specialized product-specific service maintenance training, and be trained as an alternate Radiation Safety Officer (RSO).
If required, must successfully pass a federal background investigation for Sensitive Security Information access and vetting through TSA.
The position may require a U.S. Personal Security Clearance.
The company may require a drug test before employment and during employment, to the extent permitted by law.

Nice To Haves

Advanced degree preferred.

Responsibilities

Direct and lead installation of Smiths systems at customer sites, coordinating with the Program Manager and other leaders to keep installation and related work on schedule and within budget.
Take responsibility for installing and integrating Smiths systems with customer equipment according to site design documents.
Serve as a subject matter expert on product mechanics, electronics, and safety systems.
Manage receipt, inventory, and post-shipping inspection of Smiths materials on site; document damage and advise the Program Manager about replacement orders.
Lead field service and technical service installation teams, and hold daily safety standup meetings and work-planning huddles.
Coordinate equipment installation with onsite contractors and cargo team members.
Coordinate with SD/SDI operations and engineering on issues such as server and networking configurations and updates, escalating issues to the Program Manager as needed.
Test and commission equipment to the approved CBP Site Acceptance Test Plan and perform radiation surveys at the site.
Conduct IQI site testing and SAT testing with CBP test managers, and compile the CI list of serial numbers for equipment delivered to CBP.
Organize demobilization and removal of tools and support equipment from the site.
Monitor service operations against plans, forecasts, and metrics, and implement corrective measures as needed, including PM compliance and Service Max work-order management.
Set expectations and motivate staff to achieve service operations and support goals; develop a work culture focused on effective performance and customer service.
Participate in supplier and customer negotiations as needed to identify opportunities, support cost efficiency, and align with company goals.
Build working relationships with other company functions and ensure business is conducted accurately, within guidelines, and to high ethical standards.
Comply with and ensure department compliance with company health, safety, and environmental policies.
Perform other duties as required.

Benefits

Healthcare
401(k) savings plan
Company holidays
Vacation
Sick time
Parental leave
Employee assistance program
Training and opportunities for career growth across the business, locally and globally
Flexible choice of benefits to suit employees’ lifestyles and support health, wellbeing, financial, and lifestyle needs
Possible discretionary annual bonus or commissions