Cargo Installation Lead

Smiths Group•Albuquerque, NM

5d•Onsite

About The Position

The Cargo Installation Lead is an active, hands-on member of the cargo team, responsible for leading installation functions at customer sites. The role directs the installation and integration of Smiths Detection systems with customer equipment in accordance with site design documents, guiding installation teams to complete MEP/RPM/LEP and/or HE rail installations on time and within budget. The lead works with the Program Manager and other assigned leaders to coordinate installation work with related activities, including civil works. This is a traveling, site-dedicated position. The lead is expected to work at customer sites at least two to three weeks per month; regular travel is a critical requirement, estimated at 60% or 80% in different portions of the posting. The role leads site teams, coordinates contractors and internal functions, oversees materials and equipment, and tests and commissions systems under the approved CBP Site Acceptance Test Plan. It also includes radiation surveys, IQI site testing, and coordination of SAT testing with CBP test managers. The position requires technical expertise in system mechanics, electronics, and safety systems, along with the ability to manage service operations, maintain schedules and performance metrics, develop staff, and deliver excellent customer service. Work is typically off-site at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other required sites. The position may require SSI access and TSA vetting, a federal background investigation, or a U.S. Personal Security Clearance.

Requirements

Bachelor’s degree or country-specific equivalent in engineering or a related discipline.
At least 5 years of experience in a technical field or industry.
At least 5 years of prior experience in the cargo business.
Strong communication skills and a customer-focused, team-oriented approach.
Business and people-management skills, including the ability to teach, train, motivate, and develop staff.
Analytical and problem-solving skills, with an emphasis on process improvement.
Computer literacy and proficiency with Microsoft Office Suite, along with aptitude for learning specialized software.
Ability to supervise site teams directly and indirectly.
Ability to lead and maintain effective cross-functional teams and manage multiple projects.
Strong organizational, interpersonal, and customer-service skills, including telephone etiquette and conflict resolution, and ability to handle stressful situations.
Self-motivated, reliable, and accountable.
Ability to lift items weighing up to 80 pounds unassisted.
Ability to travel regularly; travel is estimated at 60% or 80% in different portions of the posting, with site attendance expected at least two to three weeks per month.
Must complete required SDI service safety training and specialized product-specific service maintenance training, and be trained as an alternate Radiation Safety Officer.
May need to pass TSA vetting and a federal background investigation if SSI access is required; may require a U.S. Personal Security Clearance.
The company may require drug testing before employment and during employment, to the extent permitted by law.

Nice To Haves

Advanced degree.

Responsibilities

Lead installation and integration of Smiths Detection systems with customer equipment according to site design documents.
Guide installation teams in completing MEP/RPM/LEP and/or HE rail installations on time and within budget, coordinating with the Program Manager and other leaders.
Manage receipt, inspection, and inventory of Smiths materials at the site; document shipping damage and advise the Program Manager so replacements can be ordered.
Lead FST and TST service installation teams and hold daily safety stand-up meetings and work-planning huddles.
Coordinate equipment installation with onsite contractors and cargo team members.
Coordinate with SD/SDI operations and engineering on issues such as server and networking configurations and updates, escalating to the Program Manager as needed.
Test and commission equipment according to the approved CBP Site Acceptance Test Plan.
Perform radiation surveys and conduct IQI site testing.
Conduct SAT testing with CBP test managers and compile the CI list of serial numbers for equipment delivered to CBP.
Organize site demobilization of tools and support equipment.
Monitor service operations against plans, forecasts, and metrics, and implement corrective measures as needed, including PM compliance and Service Max work-order management.
Set expectations, motivate and develop staff, and support Service operations and support goals.
Develop and maintain a work culture focused on successful operations and excellent customer service.
Participate in supplier and customer negotiations as needed to identify opportunities, support cost efficiency, and align with company goals.
Build relationships with other company functions and ensure business is conducted accurately, ethically, and within guidelines.
Comply with and ensure departmental compliance with company health, safety, and environmental policies.
Perform other duties as required.

Benefits

Healthcare
401K savings plan
Company holidays
Vacation
Sick time
Parental leave
Employee assistance program
Training and opportunities for career growth
Inclusive environment with a focus on safety and wellbeing
Flexible choice of benefits to support health, wellbeing, financial, and lifestyle needs
Potential discretionary annual bonus or commissions