Cargo Installation Lead (MEP)

Smiths Group • Boston, MA

5d • Onsite

About The Position

The Cargo Installation Lead (MEP) is a hands-on member of the cargo team responsible for leading installation and integration of Smiths Detection systems at customer sites. The role directs installation teams completing MEP/RPM/LEP and/or HE rail installations, coordinating with the Program Manager, other assigned leaders, contractors, and cargo team members to complete work on schedule and budget. The position has full responsibility for installing and integrating Smiths systems with customer equipment in accordance with site design documents. It is a traveling, site-dedicated role; the lead is expected to be at the site weekly, typically working there two to three weeks per month. Estimated travel is 85%. The lead oversees site teams, installation progress, safety, testing and commissioning, materials, and customer service, and ensures compliance with company health, safety, and environmental policies. The work is typically performed off-site at customer locations such as airports, correctional facilities, courthouses, and cruise ships. The position may require Sensitive Security Information access and TSA vetting, a federal background investigation, and a U.S. Personal Security Clearance. The company may require pre-employment and employment drug testing to the extent permitted by law.

Requirements

• Bachelor's degree or country-specific equivalent in engineering or a related discipline.
• At least 5 years of experience in a technical field or industry.
• At least 5 years of prior experience in the cargo business.
• Strong communication skills and a customer-focused, team-oriented approach.
• Business and people management skills, including the ability to teach, train, motivate, and develop staff.
• Analytical and problem-solving skills, with an emphasis on process improvement.
• Computer literacy, proficiency with Microsoft Office Suite programs, and aptitude for learning specialized software.
• Ability to directly and indirectly supervise site teams to complete required work.
• Ability to lead and maintain effective cross-functional teams.
• Excellent organizational, communication, and interpersonal skills, with the ability to manage multiple projects at once.
• Strong customer service skills, including telephone etiquette and conflict resolution, and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable.
• Ability to travel regularly; estimated travel is 85%.
• Ability to lift items weighing up to 80 pounds unassisted.
• If required, successfully pass TSA vetting and a federal background investigation; the role may require a U.S. Personal Security Clearance.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Serve as a subject matter expert on system mechanics, electronics, and product safety systems.
• Maintain required SDI service safety training and specialized product-specific service maintenance training, and serve as a trained alternate Radiation Safety Officer (RSO).
• Manage receipt, inventory, and post-shipment inspection of Smiths materials at the site; document damage and notify the Program Manager so replacements can be ordered.
• Lead the service installation team of Field Service Technicians (FSTs) and Technical Support Technicians (TSTs).
• Hold daily safety stand-up meetings and huddles to communicate the day's work.
• Coordinate equipment installation with onsite contractors and assigned cargo team members.
• Coordinate with SD/SDI operations and engineering on issues such as server and networking configurations and updates, escalating issues to the Program Manager as needed.
• Test and commission system equipment according to the approved CBP Site Acceptance Test Plan (SAT).
• Perform radiation surveys at the site.
• Conduct IQI site testing and the SAT with CBP test managers, and compile the equipment serial-number list delivered to CBP.
• Organize demobilization of tools and support equipment from the site.
• Monitor service operations against plans, forecasts, and defined metrics, and implement corrective measures as needed, including PM compliance and Work Order management in Service Max.
• Set expectations, communicate the service operations vision, and motivate staff to meet operations and support goals.
• Develop and maintain a work culture focused on success and excellent customer service.
• Participate in supplier and customer negotiations as needed to identify opportunities, support cost efficiency, and align with company goals.
• Build relationships with other company functions and work cross-functionally to ensure business is conducted accurately and ethically within guidelines.
• Comply with and ensure department compliance with company health, safety, and environmental policies.
• Perform other duties as required.

Benefits

• Career training and opportunities for career growth locally and globally.
• Inclusive environment, strong leadership, and a focus on safety and wellbeing.
• Flexible selection of benefits to support health, wellbeing, financial, and lifestyle needs for employees and their families.
• Competitive benefits package.
• Competitive Business Profit Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager